Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

WidevineCdm Plugin Crash on Firefox

orangehermit
orangehermit
more options

I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated.

Steps I've already taken to troubleshoot:

  • Ensured "Play DRM-restricted content" is enabled in Firefox.
  • Tested with a completely clean Firefox profile.
  • Tried the portable version of Firefox (131.0.3) as well, but the same issue arose.
  • Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes).
  • Made sure I'm not using any VPN or proxy.
  • Performed a clean reinstall of the latest Firefox version.

System information:

  • OS: Windows 11 (23H2)
  • Firefox version: 132.0
I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated. Steps I've already taken to troubleshoot: * Ensured "Play DRM-restricted content" is enabled in Firefox. * Tested with a completely clean Firefox profile. * Tried the portable version of Firefox (131.0.3) as well, but the same issue arose. * Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes). * Made sure I'm not using any VPN or proxy. * Performed a clean reinstall of the latest Firefox version. System information: * OS: Windows 11 (23H2) * Firefox version: 132.0

Toutes les réponses (1)

orangehermit
orangehermit Auteur de la question
more options

I ran "sfc /scannow" just in case, but the result was "Windows Resource Protection did not find any integrity violations," so it doesn’t seem like any Windows system files are corrupted. I suspected this was unlikely anyway, since I only recently bought this PC.

I also tried checking the crash report via "about:crashes," but it's a bit too technical for me to fully understand. It says "MOZ_CRASH Reason: Cannot load plugin as library -5977 4581," so I suspect it's failing to load the plugin. I did confirm that "widevinecdm.dll" itself is installed correctly.

Modifié le par orangehermit

Cela vous a-t-il été utile ?

Poser une question

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.