Firefox ver. 21 keeps crashing
Until a couple of months ago, I was using a really old version of Firefox (ver 3.6 I think) until it started getting really slow and I decided to update it to see if it that make any difference. It did. It made it worse. Now not only is Firefox slow, it also crashes at random dozens of times a day no matter which website I'm on or what I'm doing.
I'm using the the most up to date version of Firefox at the moment. To fix my problems I've tried resetting Firefox, deleting plugins, disabling add-ons, completely uninstalling Firefox... nothing works.
Toutes les réponses (6)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes...
Here you go:
a1e68da2-87ce-48b7-906c-cc734684f5d1 - 10/06/2013 - 16:55
bp-59075c00-8dc5-4504-bcee-edd922130610 - 10/06/2013 - 16:28
bp-df38da05-a108-4896-8a50-17b9e2130610 - 10/06/2013 - 01:27
c046b03a-8f80-41f9-ba88-4a92600aa774 - 09/06/2013 - 23:29
6cb12103-c93a-40a7-9212-09f27fe1c3bb - 09/06/2013 - 23:29
164358b5-f69d-434d-8c94-ea92de0237df - 09/06/2013 - 21:21
unfortunately those reports come back as empty and don't identify the crashing component. what you could try nevertheless, is to update your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in firefox > options > advanced > general.
I have the same/similar problem with Firefox 24.0
It seems to be crashing randomly.
Herewith the (latest) crash report: Report ID Date Submitted
bp-ab8b8dff-6a90-444a-aef8-41eba2131016 2013/10/16 02:16 PM bp-d2fdf099-490e-411d-a712-680ef2131016 2013/10/16 02:10 PM bp-3a066770-4650-4621-9f4a-c579e2131016 2013/10/16 02:01 PM bp-0d48016c-45db-447b-b5be-c8ca22131016 2013/10/16 01:49 PM bp-513c3b43-37d1-4d96-89aa-b8e4f2131016 2013/10/16 01:49 PM c845ceb1-b8a2-4b10-8e25-eb574c96fef6 2013/10/14 12:25 PM bp-93c2c465-a88e-467f-9b7f-970d92131014 2013/10/14 12:24 PM bp-d482a2e0-2ee2-4065-a1e5-2c6a32131013 2013/10/13 05:26 PM 26f551dc-7f65-421d-92a6-12f063c34d5e 2013/10/13 10:30 AM bp-aaf13797-4c5b-4933-b1fc-b1c4b2131013 2013/10/13 10:30 AM bp-4e905a45-36be-44b6-9ccc-84de12131012 2013/10/12 10:46 PM bp-112055b8-2d57-4fb0-aefd-99af52131012 2013/10/12 07:28 PM 1d4d527c-6d6b-4128-aa05-212057151338 2013/10/12 07:24 PM bp-dd37ac41-763a-4e8f-9005-5fd412131012 2013/10/12 07:21 PM bp-443a4092-0c2e-446d-8be9-a66312131011 2013/10/11 09:39 PM bp-96ca7b62-8f7d-4c95-bb95-e4acf2131011 2013/10/11 08:54 PM bp-b7b233c5-0b48-48eb-985e-18ddc2131011 2013/10/11 08:47 PM bp-e7129d0b-5470-4184-b03e-670862131011 2013/10/11 08:44 PM bp-1b776d2e-73b6-43ae-a3ab-2b3932131011 2013/10/11 05:00 PM bp-19bb83c1-7089-42e7-a78b-78d472131011 2013/10/11 04:52 PM bp-51293e23-b18a-4df4-923d-67ac52131011 2013/10/11 03:56 PM bp-04daa7e3-85e8-4cc8-a0eb-6d6882131010 2013/10/10 02:16 PM bp-d47bbd4c-4805-4dc0-899d-3079e2131009 2013/10/09 08:44 PM bp-dc50944e-b40d-42ce-991d-e03972131009 2013/10/09 11:35 AM bp-acdc5f87-8d63-4870-ab8a-1402d2131008 2013/10/08 09:15 PM bp-daffd367-1638-42ab-8f11-0351b2131008 2013/10/08 06:32 PM bp-3cf1b6e9-ff61-4d2d-bdd5-3b24c2131008 2013/10/08 10:46 AM bp-5032309d-3f4d-4e8f-914a-74df52131008 2013/10/08 09:06 AM bp-6b563c48-b872-43a1-901a-c60bc2131007 2013/10/07 09:43 PM bp-14eeb779-cc9b-4590-8dac-770f82131007 2013/10/07 02:32 PM bp-3083f742-a087-420e-8db8-000322131007 2013/10/07 08:35 AM bp-21521e0b-4909-41ba-bacf-58db12131006 2013/10/06 07:54 PM 2ccdf294-f1c3-4c7b-bb14-3c0327a547e3 2013/10/06 06:48 PM bp-8ae8c92e-9579-42f9-abda-632e52131004 2013/10/04 06:31 AM bp-b66fdb66-2249-451a-ad25-9f0462131003 2013/10/03 07:46 PM bp-39c17d21-35ed-4648-a9a2-2a3002131003 2013/10/03 06:30 PM bp-ba86ceab-2c50-43ae-b735-22e672131003 2013/10/03 05:51 PM bp-fe8564d5-34f9-483d-a7e3-3e5872131003 2013/10/03 02:20 AM bp-097efe81-2ff5-4203-ab9c-75b082131002 2013/10/02 10:05 PM bp-5209341d-fb4e-4570-b6a2-0bdab2131002 2013/10/02 08:32 PM bp-b0a29839-cbe2-4bb4-8b54-b8abb2131002 2013/10/02 07:37 PM bp-216db516-d5ef-46c0-930f-6c26f2131002 2013/10/02 05:46 PM f6efca46-af9d-4d20-8367-f7070f1b2099 2013/10/01 11:17 PM f4bd4388-688e-4af4-a922-9471b5e07677 2013/10/01 11:16 PM bp-2f47ed19-3dd9-4c55-b735-c15912131001 2013/10/01 09:15 PM bp-cfe2e57a-86af-4edb-9f4c-dcc672131001 2013/10/01 03:36 PM bp-1735dcf6-b1ae-4ff4-a2c4-283102131001 2013/10/01 06:08 AM bp-68595d4e-bb53-4a36-b20e-454f92130930 2013/09/30 10:01 PM 18e44984-3d0c-4b65-8fc5-c6a230babab5 2013/09/30 07:10 PM bp-e099a624-8f39-4601-8b3a-4e9662130930 2013/09/30 07:03 PM bp-eebe660c-0084-4ac1-9ba5-679ac2130930 2013/09/30 11:01 AM bp-e52407b1-cb52-4b09-a9a2-85c262130926 2013/09/26 03:18 PM bp-7baccc05-7993-4a58-a169-878522130926 2013/09/26 08:35 AM bp-ac39256e-17fd-47e6-ab5d-3d9ea2130924 2013/09/24 06:55 PM bp-62282b31-122c-4b8d-8ebb-7fd472130924 2013/09/24 11:18 AM bp-af2f2c33-6735-484f-9167-12da92130923 2013/09/23 07:17 PM bp-248ae611-6081-45cc-bb55-f07082130923 2013/09/23 03:51 PM bp-e07e4854-dbfb-4061-a4f0-a61cc2130923 2013/09/23 09:51 AM bp-bd5ba94c-3f5c-46b0-b830-118db2130923 2013/09/23 05:43 AM bp-8f86ce0e-9f42-4fcb-8134-6a2be2130922 2013/09/22 10:02 PM bp-279c8fad-1a04-4267-872f-131662130922 2013/09/22 09:02 PM bp-9cbe744b-5486-47a7-ada2-adeb42130922 2013/09/22 07:42 PM bp-daf3694c-d751-48db-9c46-a09b02130922 2013/09/22 06:42 PM bp-fd328529-8f34-4708-85d1-76e1a2130922 2013/09/22 01:26 PM bp-2767635c-ab8e-4a64-8dba-7a38c2130921 2013/09/21 04:52 PM a0c028b7-e760-4c77-b15c-b5edb81bd9e4 2013/09/21 10:03 AM 02593211-fcd6-4ddf-81a8-6176aa2751ce 2013/09/21 10:03 AM bp-a7e0d2c7-af52-440a-a0fe-481e32130921 2013/09/21 04:00 AM bp-12570d8d-226c-47f4-ac50-eb4772130920 2013/09/20 05:42 PM 9ea4598c-d55a-4375-ba99-a4bc5dd517e7 2013/09/19 08:56 PM bp-dd958dbf-8c37-4294-8cec-453f22130919 2013/09/19 07:57 PM 71e0d7a3-d8c3-458e-a63b-514c73e79c49 2013/09/19 06:29 PM 836d0106-df31-4006-9357-c2e21130391c 2013/09/19 01:28 AM bp-b14d2cce-cf89-431f-9735-cbd5c2130918 2013/09/18 11:26 PM bp-8ce24a4c-a185-4982-8c12-bc6c12130918 2013/09/18 09:55 PM bc2276e7-fc3d-46da-84bb-6a308c6860bd 2013/09/18 09:15 PM bp-2610addf-e706-40ed-a3c0-92d002130918 2013/09/18 09:05 PM bp-1ae29a64-0716-458a-b116-8b0bf2130918 2013/09/18 03:37 PM bp-e2387a6f-a8f1-4f1b-b137-e44992130918 2013/09/18 12:10 PM bp-5b8e5e83-aec4-47a1-85b8-a2a522130917 2013/09/17 10:28 PM bp-24267528-a0e1-470d-84f3-d6cdd2130917 2013/09/17 09:01 PM bp-a7663144-691b-486b-9e57-aad6a2130917 2013/09/17 07:41 PM bp-989682c2-f300-4af9-ae92-7a0f82130917 2013/09/17 06:39 PM bp-e2097115-3b20-48e3-9678-93b822130917 2013/09/17 04:40 PM bp-f35f0253-abac-46b5-a5c5-f45322130917 2013/09/17 01:13 PM bp-400dc73e-46a3-4eb3-aa1f-ffc182130917 2013/09/17 09:47 AM bp-652fc248-31f0-4007-b824-8b1752130916 2013/09/17 12:58 AM bp-e3084e40-c358-4dd7-b0cd-dd5be2130916 2013/09/16 11:59 PM bp-e0689de4-48a4-4a23-b8f1-c3d1a2130916 2013/09/16 11:04 PM bp-f65137f3-1bfb-4f38-b821-cfcbc2130916 2013/09/16 09:57 PM bp-27379926-e93a-4e2f-87d2-d4f512130915 2013/09/15 08:03 AM bp-669c7014-2089-4c57-9f68-06dcd2130915 2013/09/15 06:25 AM
Please help!!
Modifié le par cor-el
I just installed Firefox and it keeps crashing. Here are my crash reports:
Submitted Crash Reports
Report ID Date Submitted
bp-e77476fa-cb93-4864-a404-e5b9b2131027 10/27/2013 3:00 PM
bp-e013ade9-55d1-4224-a258-75e9a2131027 10/27/2013 2:59 PM
bp-9a495063-290c-42a7-a5ca-cc3c12131027 10/27/2013 2:55 PM
bp-73187658-be18-40d7-8f12-59b692131027 10/27/2013 1:42 PM
Modifié le par LadyRedwv
@Heyns_van_der_Merwe, your kind of crash signature is very hard to diagnose, you could try removing "Internet Download Manager" though or run firefox in safe mode with addons disabled to see if this is making a difference: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
@LadyRedwv, these crashes are related to hardware acceleration. please refer to my answer above to resolve such issues.