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I HAVE MULTIPLE PROBLEMS>CAN I TALK TO SOMEONE> I CANNOT ACCESS THE INTERNET AT ALL

  • 2 réponses
  • 1 a ce problème
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  • Dernière réponse par user633449

kurt2223
kurt2223
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I was sending an email when a window popped up to reset firefox or open under safe zone. i choose to reset 3 times and nothing was happening. when i clicked on firefox to open, the same window kept popping up. so, i choose open under safe zone. firefox opened, but now the wheel on my wheel on my mouse moves me to the previous page instead on scrolling up or down.

I was sending an email when a window popped up to reset firefox or open under safe zone. i choose to reset 3 times and nothing was happening. when i clicked on firefox to open, the same window kept popping up. so, i choose open under safe zone. firefox opened, but now the wheel on my wheel on my mouse moves me to the previous page instead on scrolling up or down.

Toutes les réponses (2)

philipp
philipp
  • Moderator
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hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

user633449
user633449
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

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