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I am getting pop ups like crazy on Windows 8

  • 1 réponse
  • 3 ont ce problème
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  • Dernière réponse par philipp

RachelY
RachelY
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I continually get pop ups using the firefox browser with Windows 8. I have tried everything to get rid of it!! I cleared the exceptions for the block pop ups and the add-ons options in firefox>options. Its with any website, and is usually triggered by a click of my mouse. Its always at the bottom of my screen and sometimes it will open up in a new tab, even when i dont click it. PLEASE HELP MEEEE, this is my work laptop!

I continually get pop ups using the firefox browser with Windows 8. I have tried everything to get rid of it!! I cleared the exceptions for the block pop ups and the add-ons options in firefox>options. Its with any website, and is usually triggered by a click of my mouse. Its always at the bottom of my screen and sometimes it will open up in a new tab, even when i dont click it. PLEASE HELP MEEEE, this is my work laptop!

Toutes les réponses (1)

philipp
philipp
  • Moderator
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hello, this is likely caused by adware/malware on the pc. please try all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware