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Videos are unclickable

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lazer28
lazer28
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I already reinstalled firefox. When I go to any site that has videos all I get is this grey screen (see picture). Its not just youtube but any site that has videos. I am not sure how to fix it. I am running the most up to date firefox.

I already reinstalled firefox. When I go to any site that has videos all I get is this grey screen (see picture). Its not just youtube but any site that has videos. I am not sure how to fix it. I am running the most up to date firefox.
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Senali Madawala
Senali Madawala
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Try to Set the extensions.blocklist.interval to 1 and reset both extensions.blocklist.pingCountTotal and extensions.blocklist.pingCountVersion on about:config page. (To go to the about:config page, type "about:config" in address bar and enter)

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cor-el
cor-el
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a blueish highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check in the Web Console what content is blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window