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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I received an email from m.onetrust.com "on behalf of Mozilla"

Anna Coffey-Noall
Anna Coffey-Noall
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The email was a "no reply" referring to a "Request ID: NBRBLM37JG -request for an access code" with a link to a "privacy portal" (which wouldn't open).

I don't know why I got this and what (if anything) do I need to do. Do I need an access code? Should I block the one trust.com sender?

The email was a "no reply" referring to a "Request ID: NBRBLM37JG -request for an access code" with a link to a "privacy portal" (which wouldn't open). I don't know why I got this and what (if anything) do I need to do. Do I need an access code? Should I block the one trust.com sender?

Keazen oplossing

Thanks for responding Paul. It doesn't solve my problem though. I changed my email and added a recovery email to my account a few weeks ago. FF sent me confirmation codes which bounced back to me every time as undelivered mail. Then I received notice that they were going to delete my account because I hadn't (couldn't) comply - they thought I had ignored the code request. Then yesterday this onetrust no reply email came saying "your privacy request has been completed" and there was a portal link to this, which would not open.  :(

I am still very worried about losing my account which I have had for years. Given the communication problems, what can I do to sort this out?

I thought adding a recovery email would make my account safer, not threatened with being deleted  : [

Thank you for the info about Onetrust though. - Anna

Dit antwurd yn kontekst lêze 👍 1

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Paul
Paul
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  • Top 10 Contributor
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Hi

Have you recently submitted a data request to Mozilla to have a copy of your personal data or to have it erased?

I believe that OneTrust is the platform used by Mozilla to manage personal data requests.

Anna Coffey-Noall
Anna Coffey-Noall Fraacheigener
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Keazen oplossing

Thanks for responding Paul. It doesn't solve my problem though. I changed my email and added a recovery email to my account a few weeks ago. FF sent me confirmation codes which bounced back to me every time as undelivered mail. Then I received notice that they were going to delete my account because I hadn't (couldn't) comply - they thought I had ignored the code request. Then yesterday this onetrust no reply email came saying "your privacy request has been completed" and there was a portal link to this, which would not open.  :(

I am still very worried about losing my account which I have had for years. Given the communication problems, what can I do to sort this out?

I thought adding a recovery email would make my account safer, not threatened with being deleted  : [

Thank you for the info about Onetrust though. - Anna