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Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

i have problem with my sync

  • 1 antwurd
  • 1 hat dit probleem
  • 12 werjeftes
  • Lêste antwurd fan the-edmeister

tisho_bs
tisho_bs
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Hi I was using firefox 27 (32bit) with sync active , i wanted to try firefox nightly (64bit) i tried to sync it up with my existing account but i got error , so i register a new account with the same email like my existing.

When i got back to firefox 27 (32bit) and i use my account info and Firefox Recovery Key i got empty sync from your system .

Is there a way to fix my problem because i don't have other device from with i can get back my staff....

Hi I was using firefox 27 (32bit) with sync active , i wanted to try firefox nightly (64bit) i tried to sync it up with my existing account but i got error , so i register a new account with the same email like my existing. When i got back to firefox 27 (32bit) and i use my account info and Firefox Recovery Key i got empty sync from your system . Is there a way to fix my problem because i don't have other device from with i can get back my staff....

Alle antwurden (1)

the-edmeister
the-edmeister
  • Moderator
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  1. There's a new version of Sync in Firefox 29 and 30. which is not backward compatible with earlier versions.
  2. Did you create a new Profile for Nightly (Firefox 30)? Or did you use the same "release version" Profile?


If you didn't create a new Profile for Nightly, try creating a new Profile for Firefox 27 release now, and then see if you can recover data from your original Sync account.
https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles