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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

email keeps asking and then refusing my password

kate.oldham
kate.oldham
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Every time I open my email it is asking repeatidly for the password, I know I am typing it in correctly and it refuses and refuses.... then all of a sudden it lets me in! Any answers as to why and how this happens and how I can stop it... can't keep growling at the computer!!

Thanks.

Kate

Every time I open my email it is asking repeatidly for the password, I know I am typing it in correctly and it refuses and refuses.... then all of a sudden it lets me in! Any answers as to why and how this happens and how I can stop it... can't keep growling at the computer!! Thanks. Kate

All Replies (1)

Wesley Branton
Wesley Branton
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Consider contacting your email provider about the issue.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.