Firefox crashes
Firefox always immediately crashes on startup, giving a message popup box saying: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." It then crashes again if I select Restart Firefox, and crashes even if I quit and restart it later.
I have uninstalled Mozilla multiple times with a clean removal and redownloaded and reinstalled and the same thing happens. Also persists even with numerous restarts between removal and reinstallation. Crash ID: bp-fc0e63cc-13b5-4657-995f-8dfa02150919 is one of these crashes.
Firefox used to work all the time every day; this started 4 days ago--no new installs of anything else.
Réiteach roghnaithe
Product Firefox Version 40.0.3
Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1
The crash report flagged
IPSEng32.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app
Are you using freecorder? Remove it as a test.
Read this answer in context 👍 1All Replies (3)
Réiteach Roghnaithe
Product Firefox Version 40.0.3
Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1
The crash report flagged
IPSEng32.dll = Symantec Intrusion Detection
This is for Sumo's Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app
Are you using freecorder? Remove it as a test.
Thank you!!! That was it! Took some rebooting after uninstalling freecorder but it is fine now. I had somehow run freecorder back in June and it got installed, and eventually I guess it ate Firefox this week....
Great work. Well done. Contact their support for more help on this.
Safe surfing.