Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Received an alarm & pop up for me to call 877-563-5714 to fix a serious security issue, not to restart computer. Is this a scam?

ttiaterra
ttiaterra
more options

I was browsing & received an audible alarm. I found a pop up that read: Dear Customer, A serious malfunction has been detected with Windows 10 & your Firefox 49.0.Please call the toll-free number below for a Microsoft -Certified Technician to help you resolve the issue. 877-563-5714 For your safety, closing the Firefox browser has been disabled without support of the Microsoft-Certified technician to avoid corruption to the registry of your Windows 10 64-bit operating system...DO NOT SHUT DOWN OR RESTSRT THE COMPUTER.DOING THAT MAY LEAD TO DATA LOSS AND POSSIBLE FAILURE OF THE OPERATING SYSTEM AND POTENTIAL NON BOOTABLE SITUATION RESULTING IN COMPLETE DATA LOSS... and it repeats in a pop up

I was browsing & received an audible alarm. I found a pop up that read: Dear Customer, A serious malfunction has been detected with Windows 10 & your Firefox 49.0.Please call the toll-free number below for a Microsoft -Certified Technician to help you resolve the issue. 877-563-5714 For your safety, closing the Firefox browser has been disabled without support of the Microsoft-Certified technician to avoid corruption to the registry of your Windows 10 64-bit operating system...DO NOT SHUT DOWN OR RESTSRT THE COMPUTER.DOING THAT MAY LEAD TO DATA LOSS AND POSSIBLE FAILURE OF THE OPERATING SYSTEM AND POTENTIAL NON BOOTABLE SITUATION RESULTING IN COMPLETE DATA LOSS... and it repeats in a pop up

Réiteach roghnaithe

I'm pretty sure that's a scam. Can you get rid of that page using any of these methods:

  • Esc key (cancels certain dialogs, resizes pages that go full screen using a script)
  • Ctrl+w (close tab shortcut)
  • Ctrl+F4 (close document shortcut)
  • Alt+F4 (close window shortcut)
Read this answer in context 👍 4

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Réiteach Roghnaithe

I'm pretty sure that's a scam. Can you get rid of that page using any of these methods:

  • Esc key (cancels certain dialogs, resizes pages that go full screen using a script)
  • Ctrl+w (close tab shortcut)
  • Ctrl+F4 (close document shortcut)
  • Alt+F4 (close window shortcut)