Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

All of a sudden the content of all open tabs disappears and I get a "loading" animation on a white background. I can only fix it by restarting Firefox

  • 3 fhreagra
  • 1 leis an bhfadhb seo
  • 18 views
  • Freagra is déanaí ó cor-el

more options

It happens around once a day. If I wait there's a small chance that content will appear again. I haven't noticed any pattern. It might start when I switch to a tab I've just opened. Then all other tabs' content disappears and the loading animation appears.

The crash involved might be this one: https://crash-stats.mozilla.com/report/index/6f1b4506-7e82-481e-b52c-ddcd30171231

It happens around once a day. If I wait there's a small chance that content will appear again. I haven't noticed any pattern. It might start when I switch to a tab I've just opened. Then all other tabs' content disappears and the loading animation appears. The crash involved might be this one: https://crash-stats.mozilla.com/report/index/6f1b4506-7e82-481e-b52c-ddcd30171231

All Replies (3)

more options

Crash Reason EXCEPTION_BREAKPOINT snxhk64.dll@0xa023

Update Video Card Drivers You have some errors https://www.intel.com/content/www/us/en/support/detect.html

Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to...Test and go up again , go back down, it will eventually get a zone you and it can live with.

Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Please let us know if this solved your issue or if need further assistance.

more options

sedumitr said

It happens around once a day. If I wait there's a small chance that content will appear again. I haven't noticed any pattern. It might start when I switch to a tab I've just opened. Then all other tabs' content disappears and the loading animation appears. The crash involved might be this one: https://crash-stats.mozilla.com/report/index/6f1b4506-7e82-481e-b52c-ddcd30171231

Thank you! I'll write here if the problem appears again.

more options

Note that this is a problem with snxhk64.dll

This file belongs to your Avast security software, so you need to contact Avast about this issue.

Don't know if this still applies: