when viewing an e-mail and a new e-mail is placed in my inbox, the GUI drops the viewed e-mail.
I am running windows 10 and this problem developed in the past couple of months. If I use internet explorer this problem does not happen. When viewing inbox message content, there is no problem unless a new e-mail drops into the inbox. When the new e-mail drops into the inbox, the e-mail being viewed is blown away. I can re-access it and read it to completion unless another new e-mail drops in the inbox.
All Replies (2)
Hi, Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.
To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from this page) and save the setup file to your computer.
- After the download finishes, close all Firefox windows (or open the Firefox menu
and click the close button 
).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found here.
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.
Please report back to say if this helped you!
Thank you.
Have you considered opening an email that you want to read in a New Tab or a New Window?
That sounds like an issue brought about whatever you use for viewing email.
Firefox doesn't do email, it's strictly a web browser. If you are using Firefox to access your mail, you are using "web-mail".
We might have an answer for you if we knew which web mail service provider this problem is with, if someone here uses that same email portal or service. Or, you could seek support from your service provider or a forum for that service.