Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

High cpu use when composing message to many recipients (TB60beta) crash @ AsyncShutdownTimeout | profile-before-change | Sqlite.jsm shutdown blocker

  • 6 fhreagra
  • 1 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó Matt

Henrik R.
Henrik R.
more options

Hi

This is kind of a continuation of https://support.mozilla.org/en-US/questions/1222376 (Crash choosing mailing list recipient composing message), in the sense that Thunderbird 52.8.0 (64-bit) crashed (with 100% CPU use) when I tried to compose a message to a mailing list. In order to solve it, I was advised to switch to TB 60.0b10 (64-bit), which solved the immediate problem.

Now, when I respond to a message that was send to 46 people, TB starts using about 70-80% of the CPU. It continues after the message was sent. This high CPU use continues even after (trying to) close TB. Then after about 30 sec. I get a message that TB has crashed.

Hi This is kind of a continuation of https://support.mozilla.org/en-US/questions/1222376 (Crash choosing mailing list recipient composing message), in the sense that Thunderbird 52.8.0 (64-bit) crashed (with 100% CPU use) when I tried to compose a message to a mailing list. In order to solve it, I was advised to switch to TB 60.0b10 (64-bit), which solved the immediate problem. Now, when I respond to a message that was send to 46 people, TB starts using about 70-80% of the CPU. It continues after the message was sent. This high CPU use continues even after (trying to) close TB. Then after about 30 sec. I get a message that TB has crashed.

Athraithe ag Wayne Mery ar

All Replies (6)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Hero27 said

Now, when I respond to a message that was send to 46 people, TB starts using about 70-80% of the CPU. It continues after the message was sent. This high CPU use continues even after (trying to) close TB. Then after about 30 sec. I get a message that TB has crashed.

1. What is the new crash ID? 2. Does this reproduce in safe mode?

Henrik R.
Henrik R. Úinéir na ceiste
more options

I just reproduced the problem in TB 52.9.1 (64-bit): Crash report ID: bp-215cfb92-96f7-45f8-90c1-1c07c0180824 But opening TB in safe-mode seems to solve the problem!

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Hero,

Which addon is causing the crash? messagingmenu??

Your crash's signature is @ AsyncShutdownTimeout | profile-before-change | Sqlite.jsm shutdown blocker

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Hero indicates he is no longer able to provide more info

Henrik R.
Henrik R. Úinéir na ceiste
more options

Wayne Mery said

Hero, Which addon is causing the crash? messagingmenu?? Your crash's signature is @ AsyncShutdownTimeout | profile-before-change | Sqlite.jsm shutdown blocker

OK. I tried disabling the add-on 'messaging menu'. That didn't help. And no - I don't have time to disable different sets of add-ons to discover which causes the problem. I am sorry!

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am starting to wonder just how different the version of Thunderbird that is released on Ubuntu is to that available from the Thunderbird.net web site. Their copy does not appear to have lightning bundled for instance.