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can't access monthly statements in online banking

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I can't open monthly statements in my online banking accounts with Firefox anymore. I was able to last week, but not now. I can open them in Edge but not in Firefox.

I can't open monthly statements in my online banking accounts with Firefox anymore. I was able to last week, but not now. I can open them in Edge but not in Firefox.

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


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Are you getting the download dialog if you try to open the PDF files or doesn't anything happen ?