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Passwords on Thunderbird emails

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  • Freagra is déanaí ó Toad-Hall

gehadley
gehadley
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I have changed my BT Internet ident password. My emails are accessable on BT Internet email but not on my Thunderbird software. I have changed the password for each of my three accounts but when I try to access my emails via thunderbird it tells me it is not recognised and asks for yet a new password. It also worked once and now has returned to 'no access' to my BT Internet account. Very confused. regards Graham Hadley

I have changed my BT Internet ident password. My emails are accessable on BT Internet email but not on my Thunderbird software. I have changed the password for each of my three accounts but when I try to access my emails via thunderbird it tells me it is not recognised and asks for yet a new password. It also worked once and now has returned to 'no access' to my BT Internet account. Very confused. regards Graham Hadley

All Replies (2)

Toad-Hall
Toad-Hall
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re : have changed the password for each of my three accounts

The password has to be the same password you would use to access that particular email address via webmail.

To update password you would do the following: Menu app icon > Preferences > Privacy & Security Passwords section Click on 'Saved Passwords' Click on 'Show Passwords'

For each mail account /email address... If pop - right click on the mailbox:// line and select 'Edit Password' If imap - right click on the mailbox:// line and select 'Edit Password' completely clear all content and carefully type in the new password. then right click on the smtp:// line and select 'Edit Password' completely clear all content and carefully type in the new password.

Once all accounts are correct - Exit Thunderbird, wait a few moments for background processes to complete and restart Thunderbird.

Toad-Hall
Toad-Hall
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I did discover something a bit odd when I changed a password. I changed password for the BT account - where you see bills etc - not the email address. But Thunderbird suddenly could not get mail for main email address. The password I set up to access the account - not necessarilly the email address seemed to get used for the main bt email address, but not any of my other bt email addresses. When I edited password for main email address, then I had to use that to get access to my BT account. Weird or what!