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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashing after last update.

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  • Freagra is déanaí ó kenvant

kenvant
kenvant
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Since the last Update, my Firefox keeps crashing and needing to restore. Sometimes it can't even find my previous tabs. Is this a known issue that you're trying to solve? ( I did a full scan with Cleaner one Pro to exclude viruses etc. It came back clean.)

Since the last Update, my Firefox keeps crashing and needing to restore. Sometimes it can't even find my previous tabs. Is this a known issue that you're trying to solve? ( I did a full scan with Cleaner one Pro to exclude viruses etc. It came back clean.)

All Replies (3)

Paul
Paul
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  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

kenvant
kenvant Úinéir na ceiste
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Report ID Date Submitted bp-1d03880a-a603-4eea-963e-e128b0221201 01/12/2022, 17:35 View bp-5c6a274b-a148-43ed-87f4-c25bc0221201 01/12/2022, 17:30 View bp-31244b2f-608c-4fdf-a130-1c65b0221124 24/11/2022, 10:16 View bp-edc0ca3a-d2ce-4fa1-abaa-fe8600220112 12/01/2022, 17:09 View bp-ceb5c896-ac2a-4d0f-9737-a60ad0210909 09/09/2021, 13:10 View

I hope this helps. Thank you for your response.

kenvant
kenvant Úinéir na ceiste
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Whoops, I find these at the bottom of the list as well

bp-0552347d-5ae7-4ef3-b203-2719d0221204 04/12/2022, 09:28 View bp-751c38fc-c8de-4ba0-9a92-468760221204 04/12/2022, 09:30 View bp-ef42d928-d506-4abb-8ed3-7b11a0221204 04/12/2022, 09:31 View bp-51900ae1-06f2-42c2-ba16-fe4ff0221204 04/12/2022, 09:32 View bp-022a4a86-0b60-4434-ae0e-294870221204 04/12/2022, 09:32 View