We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird asks me to sign in every time

more options

I have not changed my email accounts or my Google & Microsoft usernames or passwords. A few days ago when I started Thunderbird, two Google pop-ups arrive reading "Mozilla Thunderbird Email wants to access your Google Account" demanding that I deny or allow it. Why might this be happening and how do I stop it? This does not occur with other email apps such as Outlook for Windows.

I have not changed my email accounts or my Google & Microsoft usernames or passwords. A few days ago when I started Thunderbird, two Google pop-ups arrive reading "Mozilla Thunderbird Email wants to access your Google Account" demanding that I deny or allow it. Why might this be happening and how do I stop it? This does not occur with other email apps such as Outlook for Windows.
Attached screenshots

All Replies (3)

more options

brashnz said

I'm having much the same problems, but I only have ONE pop-up......Today as I write, it is December 10, 2024. This only started at the beginning of December. I have emails for November 30 but cannot get any since on my computer.

The user who reported the problem was asked to post images and it was discovered the problem had nothing to do with email account. The pop ups asking for password were due to a gmail calendar and gmail address book.

It would be helpful if you posted an image of the pop up you are seeing. But it does not sound like the same issue as reported by user. In your case it sounds like it is specifically effecting the email. Gmail/Google need you to say Thunderbird is allowed access to the server otherwise google/gmail will block access and you will not be able to see emails in Thunderbird.

It would also be useful to know what server settings you are currently using and type of mail account. In Thunderbird Help > Troubleshooting Information Scroll down to 'Mail and News Accounts' section Post an image showing all the info in that section.

However, before you do that you may find if you do as Google request - enter password to prove you really are you and then click on the 'Allow' Thunderbird access option, everything will start to work as expected.

Helpful?

more options

Hi Rebecca Turner

re : Yes, there's an 'Address Book' as well as the other three books and it does appear to have the same list as in the Gmail Contacts.

Q: What happens if you click on 'Synchronise' ? A: The address book icon turns into a moving line, and the pop-up window appears again.

Enter the password and click on 'Accept' if prompted.

I guess you may have done that - has it stopped the problem pop ups ?

Helpful?

more options

Toad-Hall said

Hi Rebecca Turner re : Yes, there's an 'Address Book' as well as the other three books and it does appear to have the same list as in the Gmail Contacts. Q: What happens if you click on 'Synchronise' ? A: The address book icon turns into a moving line, and the pop-up window appears again. Enter the password and click on 'Accept' if prompted. I guess you may have done that - has it stopped the problem pop ups ?

No. Every time I load Thunderbird, the same dialog appears for me to Accept, which I do. Shortly after, an email is received from no-reply@accounts.google.com titled Security Alert, the body reading Mozilla Thunderbird Email was granted access to your linked Google account MyEmailAddress@gmail.com

If you did not grant access, you should check this activity and secure your account. Check activity You can also see security activity at https://myaccount.google.com/notifications

Helpful?

  1. 1
  2. 2
Cuir ceist

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.