Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

How to connect to Firefox Sync if operating system was reinstalled?

  • 5 fhreagra
  • 11 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó MateocM

user350085
user350085
more options

Firefox 4 was installed and new account for Firefox Sync was created. In a few days I faced with problem with operation system (not related to Firefox). OS was reinstalled and, unfortunatly, all information including Sync Key lost. Can I connect to Firefox Sync after this? When I go to Tools>Options>Sync>Set Up Firefox Sync I see only Create new Account and Connect that does not allow me to connect to my account. Thank you.

Firefox 4 was installed and new account for Firefox Sync was created. In a few days I faced with problem with operation system (not related to Firefox). OS was reinstalled and, unfortunatly, all information including Sync Key lost. Can I connect to Firefox Sync after this? When I go to Tools>Options>Sync>Set Up Firefox Sync I see only Create new Account and Connect that does not allow me to connect to my account. Thank you.

All Replies (5)

twalker
twalker
more options

If you recall your account name and password, you can change the Sync Key by logging into your account here:

https://account.services.mozilla.com/

If not, you'll have to create a new account.

the-edmeister
the-edmeister
  • Moderator
more options

Without the SyncKey your data is not usable, even if you have the account name and the password. The SyncKey is used to encrypt your data for upload to the Sync server and decrypt your data when it is downloaded - nobody else can read your data.

user350085
user350085 Úinéir na ceiste
more options

Thank you! I deleted my account and created a new one.

the-edmeister
the-edmeister
  • Moderator
more options

When you are logged in, please click the Helpful button next to the answer that solved your Firefox support issue.

MateocM
MateocM
more options

How to connect to Firefox Sync if operating system was reinstalled?Can I connect to Firefox Sync if i have the sync key? When I go to Tools>Options>Sync>Set Up Firefox Sync I see only Create new Account and Connect that does not allow me to connect to my account. Thank you.