Over the last few days, Firefox has been crashing a LOT. No particular page or activity seems to set it off. Is anyone else having this issue?
HI. For a few days now, I have been having issues with Firefox randomly crashing a LOT. Sometimes I can't even get it to work for more than 10 minutes. No particular page or activity seems to set it off, it just crashes back to Windows no matter what I am doing, and I see the crash reporter. Here is my system's info.
CPU AMD Phenom II X6 1030. Motherboard MSI 990FXA-GD80 16GB Corsair Vengeance RAM Multiple hard drives for a total of just over 10TB Storage HIS AMD Radeon HD 6970 2GB PCIE Video Card Soundblaster Fatal1ty Titanium PCIE sound card Windows 7 Ultimate 64Bit edition.
Here are the about:crashes info you might need.
bp-4b079a39-b451-485d-89ca-e89352130816 8/16/2013 9:37 AM bp-71f0ecbc-1e26-41bb-9be4-24dec2130816 8/15/2013 10:47 PM bp-cb4dce1a-4447-4e7e-9cb4-dfe122130816 8/15/2013 8:09 PM bp-11aff5e5-81cc-4cee-9373-2d25e2130815 8/15/2013 4:28 PM bp-ab43e2e9-4dca-4794-8281-e71e02130815 8/15/2013 12:42 PM 5651b5e9-bc99-414e-9207-bee692ed22a2 8/15/2013 9:33 AM 5c53ba96-207c-4ff5-acfb-e69735e0452c 8/15/2013 9:21 AM bp-421cc7c4-fc35-4b50-9137-c32f42130815 8/15/2013 9:16 AM b2114e65-3233-4b53-89dd-846322169fd1 8/14/2013 9:12 PM bp-e5a2f8f6-6344-4aaf-aa30-405fc2130815 8/14/2013 9:05 PM bp-451db2e1-9e9d-4892-9e8b-041512130814 8/14/2013 7:00 PM bp-95de054a-59b3-4733-90b2-839c52130814 8/14/2013 4:26 PM bp-fbff40bd-4aa6-4ec4-a2ad-3cc712130814 8/14/2013 2:31 PM bp-0d123b6d-a197-467a-b058-2b1152130814 8/14/2013 9:24 AM
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All Replies (6)
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
To Enable SafeMode
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
- Once you get the pop-up, just select "'Start in Safe Mode"
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
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Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
Profile Backup and Restore
It looks like Ghostery is causing your crashes, try to disable it from your add-ons.
I already tried the obvious stuff, like a reset and new profile. I turned off Ghostery, so we will see if that fixes it. Thanks for the replies.
Well, it wasn't ghostery. I removed it and it's still doing it. I just found out my Wife's system and my Daughter's are both doing the same thing.
Now that you've taken Ghostery off, please give me the new Crash ID's, I want to see if it changed at all.
I'll send them the next time it happens.