In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

• Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

• At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
• Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Programinfo

Navn: Firefox Versjon: 24.0 Brukeragent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:24.0) Gecko/20100101 Firefox/24.0

Utvidelser

Navn: Media Hint Versjon: 0.1.13.1 Påslått: true ID: mediahint@jetpack

Viktige endrede innstillinger

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 4 browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 extensions.lastAppVersion: 24.0 font.language.group: x-western gfx.blacklist.webgl.msaa: 4 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1379694728 places.history.expiration.transient_current_max_pages: 104019 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1379694728

Grafikk

Enhet-ID: 0x a26 GPU-akselererte vinduer: 1/1 OpenGL Leverandør-ID: 0x8086 WebGL-renderer: Intel Inc. -- Intel HD Graphics 5000 OpenGL Engine windowLayerManagerRemote: false AzureCanvasBackend: quartz AzureContentBackend: none AzureFallbackCanvasBackend: none

JavaScript

Inkrementell GC: true

Tilgjengelighet

Aktivert: false Forhindre tilgjengelighet: 0

Bibliotekversjoner

NSPR Forventet minimumsversjon: 4.10 Versjon i bruk: 4.10

NSS Forventet minimumsversjon: 3.15.1 Basic ECC Versjon i bruk: 3.15.1 Basic ECC

NSSSMIME Forventet minimumsversjon: 3.15.1 Basic ECC Versjon i bruk: 3.15.1 Basic ECC

NSSSSL Forventet minimumsversjon: 3.15.1 Basic ECC Versjon i bruk: 3.15.1 Basic ECC

NSSUTIL Forventet minimumsversjon: 3.15.1 Versjon i bruk: 3.15.1

It is in Norwegian, I am sorry for that. You can translate I think! Thanks

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

• You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
• Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

You may also want to check out and try the instructions located in the Firefox can't load websites but other browsers can article.

This error showed up when I installed Firefox.. I don' t know what they are meaning.

You can find the full version of the latest Firefox 24.0 release in all languages and for all Operating Systems here:

• http://www.mozilla.org/en-US/firefox/all.html

See:

• https://support.mozilla.org/kb/Could+not+initialize+the+browser+security+component

Try to delete the secmode.db file in the Firefox profile folder and if that doesn't help also the cert8.db file.

You can use this button to go to the Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
• http://kb.mozillazine.org/Profile_folder_-_Firefox

You can create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

• https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
• http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

How much space is remaining on your computer's hard drive?

Ensure that your anti-virus program is not blocking Firefox from modifying files and connecting to the internet.