Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 29.0.1 won´t accept entered verification codes.

  • 5 respostas
  • 6 have this problem
  • 1 view
  • Last reply by cmjt

more options

I went to ask a seller a question on ebay and firefox would not accept the captcha code, I tried and tried. Yet IE 11 took item right away!! So annoying, didn't work in safe mode etc. So much easier to do this in Internet Explorer 11 HELP!!

I went to ask a seller a question on ebay and firefox would not accept the captcha code, I tried and tried. Yet IE 11 took item right away!! So annoying, didn't work in safe mode etc. So much easier to do this in Internet Explorer 11 HELP!!

All Replies (5)

more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

more options

This didn't help. I had uninstalled FireFox and reinstalled it - still the same. Cleaned out everything. It's so annoying, FF is changing so much lately and not for the better - sad :(

more options

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

more options

We have had reports of problems with eBay CAPTCHAs with earlier versions of Firefox as well, often intermittent issues.

more options

Ummm I am not a beginner, of course I tried this. I build and fix PCs. This did not help.