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Current version of Flashplayer constantly crashes when plugin is needed.

  • 3 respostas
  • 13 have this problem
  • 16 views
  • Last reply by alex_mayorga

DarkEpsilon
DarkEpsilon
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Lately whenever I open any site that requires flashplayer (namely shockwave flash plugin) I find the plugin not responding or just flat out crashing. I have done a reset of firefox to fix it, then tried to clean install both firefox and flash again, I have tried booting firefox into safe mode, even disabled all plugins and re enabled one at a time and the shockwave flash plugin always appears to be the issue.

I have tried to disable hardware acceleration in flash, but cannot as all flash plugins crash before I can get to the settings menu.

I'm using the currently up to date versions of firefox, flashplayer, and my gpu drivers. I'm running on Windows 7 Home sp1, i5 3570k, gtx 770, 8GB ram. If there is any of bits of information please let me know.

I'm also not exactly sure how to add my last crash reports to this, but will when I figure it out.

Lately whenever I open any site that requires flashplayer (namely shockwave flash plugin) I find the plugin not responding or just flat out crashing. I have done a reset of firefox to fix it, then tried to clean install both firefox and flash again, I have tried booting firefox into safe mode, even disabled all plugins and re enabled one at a time and the shockwave flash plugin always appears to be the issue. I have tried to disable hardware acceleration in flash, but cannot as all flash plugins crash before I can get to the settings menu. I'm using the currently up to date versions of firefox, flashplayer, and my gpu drivers. I'm running on Windows 7 Home sp1, i5 3570k, gtx 770, 8GB ram. If there is any of bits of information please let me know. I'm also not exactly sure how to add my last crash reports to this, but will when I figure it out.

All Replies (3)

alex_mayorga
alex_mayorga
  • Moderator
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Please see https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help and post back your crash IDs.

See also https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems on troubleshooting Flash.

DarkEpsilon
DarkEpsilon Question owner
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bp-8a738a1d-eaa3-4a1a-8b51-828f32140903 9/3/2014 1:10 PM bp-14f00401-74ed-4a45-8133-551762140903 9/3/2014 1:09 PM bp-2131496c-ce63-4d54-955c-b2d512140903 9/3/2014 1:42 AM bp-b5fd9c16-e50e-4764-8da8-91f942140903 9/3/2014 1:41 AM bp-5aa04910-9809-41e3-b8f3-d77c42140903 9/3/2014 1:31 AM


Here are my last 5 bp- crash reports.

alex_mayorga
alex_mayorga
  • Moderator
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All those are indeed Flash crashes.

Please try https://support.mozilla.org/en-US/kb/keep-flash-up-to-date-and-troubleshoot-problems on troubleshooting Flash.

Also you could try this: click the menu (three lines icon), click "Add-ons", select "Plugins" on the "Flash" drop-down select "Ask to Activate". This way Flash elements would only activate when you actively click on them. See https://support.mozilla.org/en-US/kb/why-do-i-have-click-activate-plugins for details.

Hopefully this would reduce the amount of Flash crashes you see.

Let us know if this helps.

alex_mayorga modificouno o