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When in email, message pops up that session will terminate in 3 min, 2 min, 1 min, why & how to stop messages.

  • 5 respostas
  • 1 has this problem
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  • Last reply by FredMcD

catdogbear
catdogbear
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When in composing an email in Firefox, a message box pops up and says that I must save the email because the session will terminate in 3 minutes, 2 minutes, and one minute. The session does not terminate and the "minutes" are not related to minutes on a clock. Infinity who provides my Internet service says it is not a problem in their system. Please help. Thank you.

When in composing an email in Firefox, a message box pops up and says that I must save the email because the session will terminate in 3 minutes, 2 minutes, and one minute. The session does not terminate and the "minutes" are not related to minutes on a clock. Infinity who provides my Internet service says it is not a problem in their system. Please help. Thank you.

Chosen solution

Some web sites have a 'timer' for user inactivity. Then logs the user out. This is a site security measure. Not Firefox. Contact your e-mail provider and ask questions. BTW, at the time, were you on any other web pages? If so, the alert could have come from that.

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All Replies (5)

FredMcD
FredMcD
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Chosen Solution

Some web sites have a 'timer' for user inactivity. Then logs the user out. This is a site security measure. Not Firefox. Contact your e-mail provider and ask questions. BTW, at the time, were you on any other web pages? If so, the alert could have come from that.

catdogbear
catdogbear Question owner
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Thanks Fred McD.

I was on another web page before I logged into my email. Will check my web history if or when it happens again and find out what site I was on before I logged into email. Appreciate your prompt response. Will follow up on your recommendation.

FredMcD
FredMcD
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If you did not log out of that site, that could be the issue.

catdogbear
catdogbear Question owner
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Hi Fred McD:

Thanks again for your help. You were right. It was a web site "timer".

Today I got a banner headline that said:

Xfinity (by Comcast.net) has logged me out due to inactivity. If I wanted to resume, to click here. When I "clicked here", my email account came up. This is the first time I have seen this banner. Must be something new in their system. Mystery solved.

FredMcD
FredMcD
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Good to hear. ALWAYS remember to log out of high security web sites, like those that your personal information, address, credit info . . . . . . . . Forum sites, like this one, you don't need to worry about since it has no private information. Safe Surfing.