messages disappear from inbox after they are marked as "read." and can only be located by searching for them.
I use three email addresses. The one I have used longest and which is the main one associated with my internet account has recently (within the last few months) begun "disappearing" messages once I've looked at them and they are no longer highlighted in bold. If I close the program or go to a different inbox and then return to this one I no longer see the "read" messages in the list, only the unread messages. To find the ones I've read I need to do a search for them, and then they appear in the search list. Very frustrating, since the ones I've looked at are usually the ones I most need to refer to again. This does not happen with my other two email addresses. The only adjustment I could find to try was to uncheck "automatically mark as read," but this did not work.
I appreciate any help dealing with this problem. Thanks. Juliana
All Replies (1)
There are several possible reasons that messages seem to 'disappear'.
There are two types of email accounts: IMAP and POP. See https://support.mozilla.org/en-US/kb/glossary-terms-including-types-accounts
If you have a POP account and are accessing the mail on more than one computer or smartphone, whichever device reads (downloads) the message first will have it locally, but it will no longer be listed or available on the other devices.
If you have an IMAP account, the message stays on the server, but if one device (user) moves or deletes the message, it will affect the view on all devices. So, for example, if you are using your smartphone and take some action on an email, when you get back to your computer, it will reflect that same action (but you might not have realized what caused it).
Sometimes the index of a mail folder (.msf) will get corrupted. If you right click on the name of the folder and select Properties, a 'Folder Properties' window will open. Select 'Repair Folder'. This may take care of the problem.
Another, less likely, reason for messages not to show up in your inbox is having the preference set to show only unread or recent messages. Then once you read them they seem to disappear.
If you are still having problems, please look at the following items and respond with the information.
1) What operating system do you use (Win8, MAC, Linux, etc)? 2) Are you using IMAP or POP?
3) If your mail server has a browser interface (web mail access such as mail.google.com), do the messages show up there? 4) Right click on the folder in question and select Properties. a) Number of messages? b) Size on disk? 5) Left click on the account name; View settings for this account; highlight Server settings; What choices are marked under "When I delete a message"? 6) What, if any, antivirus program do you have installed?