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Since the latest update (31.6.0) I can't get my mails (imap server)

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  • Last reply by thjacquet

thjacquet
thjacquet
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I had an update for Thunderbird today (31.6.0) and since then I can't retrieve my e-mails (imap server). I have other device on the same network, but using other mail clients, and there I can retrieve the mails. So I can only be Thunderbird... I do get an error message in the end ("server timeout") which can't be right as the other devices on the same network do get the messages.

I had an update for Thunderbird today (31.6.0) and since then I can't retrieve my e-mails (imap server). I have other device on the same network, but using other mail clients, and there I can retrieve the mails. So I can only be Thunderbird... I do get an error message in the end ("server timeout") which can't be right as the other devices on the same network do get the messages.

James modificouno o

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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If you updated Thunderbird then it is possible that your firewall may not be recognising the updated verion.

Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.

thjacquet
thjacquet Question owner
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Hi Toad-Hall,

Thanks for replying. I checked and saw no entry in my firewall settings for a previous version of Thunderbird. But just to be sure, I've added a rule now. Unfortunately it didn't help... I even tried to completely disabling the firewall and still nothing... So I guess the firewall is not the problem. Thanks for trying to help !