Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I upgraded to 38.2.0, now I cannot access my Time Warner e-mail.

  • 3 respostas
  • 2 have this problem
  • 1 view
  • Last reply by Gnospen

estherissima
estherissima
more options

I have just upgraded to Thunderbird 38.2.0 on Mac OS 10.10.4. Everything was working fine until this upgrade. Now I cannot access my mail at Time Warner, domain twc.com

I have just upgraded to Thunderbird 38.2.0 on Mac OS 10.10.4. Everything was working fine until this upgrade. Now I cannot access my mail at Time Warner, domain twc.com

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

https://support.mozilla.org/en-US/kb/cannot-receive-messages

estherissima
estherissima Question owner
more options

I appreciate the info but it's not fixed yet! I have no idea why, but maybe some Mac-specific info is needed?

Gnospen
Gnospen
more options

Check if your Firewall is blocking TB 38.2. Some firewalls think an update is a new program. Keys less than 1024 is not allowed anymore,(Logjam - vulnerability) so if you changed from pre 38 to 38.2 this could be the case.

Logjam/weak Diffie-Hellman key Check the error console. Look for: Error: An error occurred during a connection to [domain]:[port] Cannot communicate securely with peer: no common encryption algorithm(s). (Error code: ssl_error_no_cypher_overlap)