We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Firefox crashes since updated to Window 10

  • 2 respostas
  • 14 have this problem
  • 17 views
  • Last reply by Jun_M

Jun_M
Jun_M
more options

Since I updated to window 10, the firefox crashes whenever I close a firefox browser. Please kindly refer to the attached image, which is the crash report notification.

I am using the up to date firefox (40.0.3) and there is no problem in chrome.

Here are a few crash reports:

6cadc88c-8b3e-4a9a-813a-769fff9d83bf 8/31/2015 10:22 PM bp-60d04e2a-721f-4166-8652-b47752150831 8/31/2015 10:22 PM bp-e701196d-ed68-4dc6-8ca8-4e7af2150831 8/31/2015 8:36 PM bp-21eb4aec-6238-478e-8ed6-15c632150829 8/30/2015 2:18 AM bp-bf0734ad-5446-4074-b274-8b43c2150829 8/29/2015 11:20 PM bp-658198d6-6302-4fde-b05b-b05b92150829 8/29/2015 7:17 PM bp-46617a38-3969-413b-b848-fe5b62150828 8/28/2015 11:12 PM bp-8174bfeb-c0aa-4ab1-97af-63aee2150827 8/28/2015 1:05 AM bp-52be91e6-27ac-40f0-b62b-6a9c92150825 8/26/2015 12:43 AM bp-9bdd19e8-9451-4d06-af37-fc35d2150824

Thank you very much!

Since I updated to window 10, the firefox crashes whenever I close a firefox browser. Please kindly refer to the attached image, which is the crash report notification. I am using the up to date firefox (40.0.3) and there is no problem in chrome. Here are a few crash reports: 6cadc88c-8b3e-4a9a-813a-769fff9d83bf 8/31/2015 10:22 PM bp-60d04e2a-721f-4166-8652-b47752150831 8/31/2015 10:22 PM bp-e701196d-ed68-4dc6-8ca8-4e7af2150831 8/31/2015 8:36 PM bp-21eb4aec-6238-478e-8ed6-15c632150829 8/30/2015 2:18 AM bp-bf0734ad-5446-4074-b274-8b43c2150829 8/29/2015 11:20 PM bp-658198d6-6302-4fde-b05b-b05b92150829 8/29/2015 7:17 PM bp-46617a38-3969-413b-b848-fe5b62150828 8/28/2015 11:12 PM bp-8174bfeb-c0aa-4ab1-97af-63aee2150827 8/28/2015 1:05 AM bp-52be91e6-27ac-40f0-b62b-6a9c92150825 8/26/2015 12:43 AM bp-9bdd19e8-9451-4d06-af37-fc35d2150824 Thank you very much!

Chosen solution

hi Jun_M, unfortunately this is a (still unresolved) issue with nivida graphics cards on windows 10 - for the moment please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general which should make those crashes stop (that setting will take a restart of the browser to take effect).

Ler a resposta no contexto 👍 6

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi Jun_M, unfortunately this is a (still unresolved) issue with nivida graphics cards on windows 10 - for the moment please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general which should make those crashes stop (that setting will take a restart of the browser to take effect).

Jun_M
Jun_M Question owner
more options

Thanks a lot, Philipp. It does solve my problem! Thanks for saving my browser before my semester starts :D!