Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Thunderbird email stopped on 3 June. How do I get it back? (win10)

  • 6 respostas
  • 1 has this problem
  • 1 view
  • Last reply by Alanjo

Alanjo
Alanjo
more options

This is my second go at asking this question. Apologies if you answered the first - it seems to have disappeared.

Email into my @talktalk.net account stopped on 3 June (I normally get at least one email every day, often more as this is my main account). I can send mail from this account, but not receive.

Similarly, my second account @tiscali.co.uk [TalkTalk took over Tiscali some time ago] will receive mail, but not send.

Any help will be much appreciated.

TalkTalk troubleshooting has so far not succeeded - they think it's a Thunderbird problem.

Thanks in advance Alan

This is my second go at asking this question. Apologies if you answered the first - it seems to have disappeared. Email into my @talktalk.net account stopped on 3 June (I normally get at least one email every day, often more as this is my main account). I can send mail from this account, but not receive. Similarly, my second account @tiscali.co.uk [TalkTalk took over Tiscali some time ago] will receive mail, but not send. Any help will be much appreciated. TalkTalk troubleshooting has so far not succeeded - they think it's a Thunderbird problem. Thanks in advance Alan

Wayne Mery modificouno o

Chosen solution

https://support.mozilla.org/en-US/user/Alanjo indicates this is your only posting - so if you posted previously it was done under a different name. And a search of postings in the past month about TalkTalk that might be from you comes up zero.

Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

Ler a resposta no contexto 👍 1

All Replies (6)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

https://support.mozilla.org/en-US/user/Alanjo indicates this is your only posting - so if you posted previously it was done under a different name. And a search of postings in the past month about TalkTalk that might be from you comes up zero.

Start *Windows'* safe mode with networking enabled - win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

Alanjo
Alanjo Question owner
more options

I hope this will work. First problem though - how do I start Windows 10 in safe mode?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

please read my post please for the link

Alanjo
Alanjo Question owner
more options

I got as far as Thunderbird in safe mode (where I am now), but I have a new problem!

I enter "Get messages" for the email address I want. It then says "[email address] connected to pop3.talktalk.net" and asks for a password. I have never needed to enter a password before to access this email account, so I don't have one. How do I set one up?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

There MUST be a password or authorization token. You'll need to get it from talktalk

Alanjo
Alanjo Question owner
more options

Thank you. I just assumed it was a Thunderbird password, but it was not.