Thunderbird keeps asking to upgrade when on the latest version 91.10.0
Thunderbird keeps asking to upgrade when on the latest version 91.10.0. I had this problem with the previous version. I uninstalled and reinstalled Thunderbird with the latest version and the problem still continues.
Application Basics
Name: Thunderbird Version: 91.10.0 Build ID: 20220525135609 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.10.0 OS: Windows_NT 10.0 19044
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Disabled by default
Remote Processes: 2
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, 0, 3
account3:
INCOMING: account3, , (pop3) mail.spec.net:110, 0, 3
OUTGOING: , mail.optonline.net:587, 2, 3, true
account4:
INCOMING: account4, , (pop3) mail.optonline.net:110, 0, 3
OUTGOING: , mail.optonline.net:587, 2, 3, true
account5:
INCOMING: account5, , (pop3) mail.stpiusvchapel.org:995, 3, 3
OUTGOING: , mail.stpiusvchapel.org:587, 2, 3, true
account7:
INCOMING: account7, , (pop3) mail.optonline.net:110, 0, 3
OUTGOING: , mail.optonline.net:465, 2, 3, true
account11:
INCOMING: account11, , (imap) mail.stpiusvchapel.org:143, 2, 3
OUTGOING: , mail.stpiusvchapel.org:587, 2, 3, true
account12:
INCOMING: account12, , (pop3) mail.optonline.net:995, 3, 3
OUTGOING: , mail.optonline.net:587, 2, 3, true
account13:
INCOMING: account13, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id3
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Avast Antivirus
Antispyware:
Firewall: Avast Antivirus
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1960)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1960)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (10.0.19041.1566)
GPU #1
Active: Yes
Description: Intel(R) UHD Graphics 620
Vendor ID: 0x8086
Device ID: 0x5917
Driver Version: 30.0.101.1960
Driver Date: 4-29-2022
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 225a17aa
RAM: 0
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
CMSOutputProfile: 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
Display0: 1920x1080@60Hz : Intel(R) UHD Graphics 620
Display1: 1600x900@59Hz : Intel(R) UHD Graphics 620
DisplayCount: 2
HardwareStretching: both=2 window-only=0 full-screen-only=0 none=0 error=0
GPUProcessPid: 18496
ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by default
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_QUALIFIED: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SOFTWARE: available by default
OMTP: disabled by default: Disabled by default
WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): NaNms (NaN)
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Digital Audio (HDMI) (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&f54b2c6&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (USB AUDIO CODEC)
USB\VID_08BB&PID_29C6&MI_00\6&384c0ed&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speaker/HP (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Headset Earphone (Jabra UC VOICE 150a MS)
USB\VID_0B0E&PID_0342&MI_00\6&3af920f3&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
HP LE2002x (Intel(R) Display Audio)
HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&f54b2c6&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (2- USB AUDIO CODEC)
USB\VID_08BB&PID_29C6&MI_00\6&36f13059&1&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&f54b2c6&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Headset Microphone (Jabra UC VOICE 150a MS)
USB\VID_0B0E&PID_0342&MI_00\6&3af920f3&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
1
default: 48000, support: 48000 - 48000
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone Array (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line (USB AUDIO CODEC)
USB\VID_08BB&PID_29C6&MI_00\6&384c0ed&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Sidetone (Jabra UC VOICE 150a MS)
USB\VID_0B0E&PID_0342&MI_00\6&3af920f3&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line (2- USB AUDIO CODEC)
USB\VID_08BB&PID_29C6&MI_00\6&36f13059&1&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Media Capabilities
Enumerate database
Environment Variables
MOZ_APP_RESTART: 1 MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\pgeno\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\pgeno\AppData\Roaming\Thunderbird\Profiles\dj8y4o5c.default\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\pgeno\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Thunderbird\thunderbird.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini MOZ_LAUNCHER_PROCESS: 1 MOZ_PLUGIN_PATH: C:\Program Files (x86)\Nuance\PDF Professional 7\Bin\
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 83698 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.download.folderList: 2 browser.download.useDownloadDir: true browser.search.region: US dom.apps.reset-permissions: true extensions.lastAppVersion: 91.10.0 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.suggested-driver-version: 6.14.10.4926 gfx.crash-guard.d3d11layers.appVersion: 78.14.0 gfx.crash-guard.d3d11layers.deviceID: 0x5917 gfx.crash-guard.d3d11layers.driverVersion: 27.20.100.8337 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.wmfvpxvideo: 2 gfx.crash-guard.wmfvpxvideo.appVersion: 91.10.0 gfx.crash-guard.wmfvpxvideo.deviceID: 0x5917 gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.101.1960 gfx.direct3d.last_used_feature_level_idx: 0 idle.lastDailyNotification: 1654534758 layers.mlgpu.sanity-test-failed: false media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1654001704 places.history.expiration.transient_current_max_pages: 112348 plugin.importedState: true plugins.update.notifyUser: true privacy.purge_trackers.date_in_cookie_database: 0 security.remote_settings.crlite_filters.checked: 1634408445 security.remote_settings.intermediates.checked: 1634408445 security.sandbox.content.tempDirSuffix: {1dcbcbb4-e251-46bd-8861-b6a282fcfc84} security.sandbox.plugin.tempDirSuffix: {6a627014-8ae9-443c-9b41-94b2d7dca4c8} signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1652370688 ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed.
Important Locked Preferences
fission.autostart.session: false
Places Database
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.32
4.32
NSS
3.68.4
3.68.4
NSSSMIME
3.68.4
3.68.4
NSSSSL
3.68.4
3.68.4
NSSUTIL
3.68.4
3.68.4
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Preference not set
Startup Cache
Disk Cache Path: C:\Users\pgeno\AppData\Local\Thunderbird\Profiles\dj8y4o5c.default\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: false URL:
Printing
Modified print settings
print_printer: Brother MFC-L3770CDW series Printer print.more-settings.open: true print.printer_Brother_MFC-L3770CDW_series_Printer.print_bgcolor: false print.printer_Brother_MFC-L3770CDW_series_Printer.print_bgimages: false print.printer_Brother_MFC-L3770CDW_series_Printer.print_duplex: 1 print.printer_Brother_MFC-L3770CDW_series_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-L3770CDW_series_Printer.print_edge_left: 0 print.printer_Brother_MFC-L3770CDW_series_Printer.print_edge_right: 0 print.printer_Brother_MFC-L3770CDW_series_Printer.print_edge_top: 0 print.printer_Brother_MFC-L3770CDW_series_Printer.print_evenpages: true print.printer_Brother_MFC-L3770CDW_series_Printer.print_footercenter: print.printer_Brother_MFC-L3770CDW_series_Printer.print_footerleft: &PT print.printer_Brother_MFC-L3770CDW_series_Printer.print_footerright: &D print.printer_Brother_MFC-L3770CDW_series_Printer.print_headercenter: print.printer_Brother_MFC-L3770CDW_series_Printer.print_headerleft: &T print.printer_Brother_MFC-L3770CDW_series_Printer.print_headerright: &U print.printer_Brother_MFC-L3770CDW_series_Printer.print_in_color: true print.printer_Brother_MFC-L3770CDW_series_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-L3770CDW_series_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-L3770CDW_series_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-L3770CDW_series_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-L3770CDW_series_Printer.print_oddpages: true print.printer_Brother_MFC-L3770CDW_series_Printer.print_orientation: 0 print.printer_Brother_MFC-L3770CDW_series_Printer.print_page_delay: 50 print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_data: 1 print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_height: 11 print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_id: 1 print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_name: print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_width: 8.5 print.printer_Brother_MFC-L3770CDW_series_Printer.print_resolution: 600 print.printer_Brother_MFC-L3770CDW_series_Printer.print_reversed: false print.printer_Brother_MFC-L3770CDW_series_Printer.print_scaling: 1 print.printer_Brother_MFC-L3770CDW_series_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-L3770CDW_series_Printer.print_to_file: false print.printer_Brother_MFC-L3770CDW_series_Printer.print_unwriteable_margin_bottom: 17 print.printer_Brother_MFC-L3770CDW_series_Printer.print_unwriteable_margin_left: 17 print.printer_Brother_MFC-L3770CDW_series_Printer.print_unwriteable_margin_right: 17 print.printer_Brother_MFC-L3770CDW_series_Printer.print_unwriteable_margin_top: 17
Thunderbird keeps asking to upgrade when on the latest version 91.10.0. I had this problem with the previous version. I uninstalled and reinstalled Thunderbird with the latest version and the problem still continues.
Application Basics
Name: Thunderbird
Version: 91.10.0
Build ID: 20220525135609
Distribution ID:
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.10.0
OS: Windows_NT 10.0 19044
Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
Disabled by default
Remote Processes: 2
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, 0, 3
account3:
INCOMING: account3, , (pop3) mail.spec.net:110, 0, 3
OUTGOING: , mail.optonline.net:587, 2, 3, true
account4:
INCOMING: account4, , (pop3) mail.optonline.net:110, 0, 3
OUTGOING: , mail.optonline.net:587, 2, 3, true
account5:
INCOMING: account5, , (pop3) mail.stpiusvchapel.org:995, 3, 3
OUTGOING: , mail.stpiusvchapel.org:587, 2, 3, true
account7:
INCOMING: account7, , (pop3) mail.optonline.net:110, 0, 3
OUTGOING: , mail.optonline.net:465, 2, 3, true
account11:
INCOMING: account11, , (imap) mail.stpiusvchapel.org:143, 2, 3
OUTGOING: , mail.stpiusvchapel.org:587, 2, 3, true
account12:
INCOMING: account12, , (pop3) mail.optonline.net:995, 3, 3
OUTGOING: , mail.optonline.net:587, 2, 3, true
account13:
INCOMING: account13, , (imap) imap.gmail.com:993, 3, 10
OUTGOING: , smtp.gmail.com:465, 3, 10, true
Calendar Settings
Home
Name
Value
Name:
Type: storage
Disabled:
Username:
URI:
Refresh Interval:
Read-only:
Suppress Alarms:
Cache Enabled:
iMIP Identity: id3
iMIP Disabled:
iMIP Account:
Organizer Id:
Force Email Scheduling:
Popup Alarms Supported:
Alarms on Invitation Supported:
Max Alarms Per Event:
Attachment Supported:
Max Categories:
Privacy State Supported:
Priority Supported: true
Event Supported:
Task Supported:
Local Time Supported:
UTC/GMT Supported:
Auto-Scheduling Supported:
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8
GPU: 1
Add-ons
Name
Type
Version
Enabled
ID
Amazon.com
extension
1.1
true
amazondotcom@search.mozilla.org
Bing
extension
1.0
true
bing@search.mozilla.org
DuckDuckGo
extension
1.0
true
ddg@search.mozilla.org
Google
extension
1.0
true
google@search.mozilla.org
Wikipedia (en)
extension
1.0
true
wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Avast Antivirus
Antispyware:
Firewall: Avast Antivirus
Graphics
Features
Compositing: WebRender
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
IsWebglOutOfProcessEnabled: 1
WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1960)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)
EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d)
EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync
EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
IsWebglOutOfProcessEnabled: 1
WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.101.1960)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (10.0.19041.1566)
GPU #1
Active: Yes
Description: Intel(R) UHD Graphics 620
Vendor ID: 0x8086
Device ID: 0x5917
Driver Version: 30.0.101.1960
Driver Date: 4-29-2022
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 225a17aa
RAM: 0
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): skia
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Display0: 1920x1080@60Hz : Intel(R) UHD Graphics 620
Display1: 1600x900@59Hz : Intel(R) UHD Graphics 620
DisplayCount: 2
HardwareStretching: both=2 window-only=0 full-screen-only=0 none=0 error=0
GPUProcessPid: 18496
ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
Decision Log
HW_COMPOSITING: available by default
D3D11_COMPOSITING: available by default
DIRECT2D: available by default
D3D11_HW_ANGLE: available by default
GPU_PROCESS: available by default
WEBRENDER: available by default
WEBRENDER_QUALIFIED: available by default
WEBRENDER_COMPOSITOR: available by default
WEBRENDER_PARTIAL: available by default
WEBRENDER_SHADER_CACHE: available by default
WEBRENDER_OPTIMIZED_SHADERS: available by default
WEBRENDER_ANGLE: available by default
WEBRENDER_DCOMP_PRESENT: available by default
WEBRENDER_SOFTWARE: available by default
OMTP: disabled by default: Disabled by default
WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Roundtrip latency (standard deviation): NaNms (NaN)
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Digital Audio (HDMI) (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&f54b2c6&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (USB AUDIO CODEC)
USB\VID_08BB&PID_29C6&MI_00\6&384c0ed&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speaker/HP (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Headset Earphone (Jabra UC VOICE 150a MS)
USB\VID_0B0E&PID_0342&MI_00\6&3af920f3&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
HP LE2002x (Intel(R) Display Audio)
HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&f54b2c6&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (2- USB AUDIO CODEC)
USB\VID_08BB&PID_29C6&MI_00\6&36f13059&1&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Speakers (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&f54b2c6&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Headset Microphone (Jabra UC VOICE 150a MS)
USB\VID_0B0E&PID_0342&MI_00\6&3af920f3&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
1
default: 48000, support: 48000 - 48000
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone Array (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line (USB AUDIO CODEC)
USB\VID_08BB&PID_29C6&MI_00\6&384c0ed&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Sidetone (Jabra UC VOICE 150a MS)
USB\VID_0B0E&PID_0342&MI_00\6&3af920f3&2&0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line (2- USB AUDIO CODEC)
USB\VID_08BB&PID_29C6&MI_00\6&36f13059&1&0000
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0257&SUBSYS_17AA225A&REV_1000\4&f54b2c6&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Media Capabilities
Enumerate database
Environment Variables
MOZ_APP_RESTART: 1
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\pgeno\AppData\Roaming\Thunderbird\Crash Reports
MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\pgeno\AppData\Roaming\Thunderbird\Profiles\dj8y4o5c.default\crashes\events
MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\pgeno\AppData\Roaming\Thunderbird\Pending Pings
MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Thunderbird\thunderbird.exe
MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini
MOZ_LAUNCHER_PROCESS: 1
MOZ_PLUGIN_PATH: C:\Program Files (x86)\Nuance\PDF Professional 7\Bin\
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 83698
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.download.folderList: 2
browser.download.useDownloadDir: true
browser.search.region: US
dom.apps.reset-permissions: true
extensions.lastAppVersion: 91.10.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.blacklist.suggested-driver-version: 6.14.10.4926
gfx.crash-guard.d3d11layers.appVersion: 78.14.0
gfx.crash-guard.d3d11layers.deviceID: 0x5917
gfx.crash-guard.d3d11layers.driverVersion: 27.20.100.8337
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.10.0
gfx.crash-guard.wmfvpxvideo.deviceID: 0x5917
gfx.crash-guard.wmfvpxvideo.driverVersion: 30.0.101.1960
gfx.direct3d.last_used_feature_level_idx: 0
idle.lastDailyNotification: 1654534758
layers.mlgpu.sanity-test-failed: false
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
network.trr.blocklist_cleanup_done: true
places.database.lastMaintenance: 1654001704
places.history.expiration.transient_current_max_pages: 112348
plugin.importedState: true
plugins.update.notifyUser: true
privacy.purge_trackers.date_in_cookie_database: 0
security.remote_settings.crlite_filters.checked: 1634408445
security.remote_settings.intermediates.checked: 1634408445
security.sandbox.content.tempDirSuffix: {1dcbcbb4-e251-46bd-8861-b6a282fcfc84}
security.sandbox.plugin.tempDirSuffix: {6a627014-8ae9-443c-9b41-94b2d7dca4c8}
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1652370688
ui.osk.debug.keyboardDisplayReason: IKPOS: Keyboard presence confirmed.
Important Locked Preferences
fission.autostart.session: false
Places Database
Accessibility
Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.32
4.32
NSS
3.68.4
3.68.4
NSSSMIME
3.68.4
3.68.4
NSSSSL
3.68.4
3.68.4
NSSUTIL
3.68.4
3.68.4
Sandbox
Content Process Sandbox Level: 0
Effective Content Process Sandbox Level: 1
Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Preference not set
Startup Cache
Disk Cache Path: C:\Users\pgeno\AppData\Local\Thunderbird\Profiles\dj8y4o5c.default\startupCache\startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: false
Wrote to Disk Cache: false
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: false
URL:
Printing
Modified print settings
print_printer: Brother MFC-L3770CDW series Printer
print.more-settings.open: true
print.printer_Brother_MFC-L3770CDW_series_Printer.print_bgcolor: false
print.printer_Brother_MFC-L3770CDW_series_Printer.print_bgimages: false
print.printer_Brother_MFC-L3770CDW_series_Printer.print_duplex: 1
print.printer_Brother_MFC-L3770CDW_series_Printer.print_edge_bottom: 0
print.printer_Brother_MFC-L3770CDW_series_Printer.print_edge_left: 0
print.printer_Brother_MFC-L3770CDW_series_Printer.print_edge_right: 0
print.printer_Brother_MFC-L3770CDW_series_Printer.print_edge_top: 0
print.printer_Brother_MFC-L3770CDW_series_Printer.print_evenpages: true
print.printer_Brother_MFC-L3770CDW_series_Printer.print_footercenter:
print.printer_Brother_MFC-L3770CDW_series_Printer.print_footerleft: &PT
print.printer_Brother_MFC-L3770CDW_series_Printer.print_footerright: &D
print.printer_Brother_MFC-L3770CDW_series_Printer.print_headercenter:
print.printer_Brother_MFC-L3770CDW_series_Printer.print_headerleft: &T
print.printer_Brother_MFC-L3770CDW_series_Printer.print_headerright: &U
print.printer_Brother_MFC-L3770CDW_series_Printer.print_in_color: true
print.printer_Brother_MFC-L3770CDW_series_Printer.print_margin_bottom: 0.5
print.printer_Brother_MFC-L3770CDW_series_Printer.print_margin_left: 0.5
print.printer_Brother_MFC-L3770CDW_series_Printer.print_margin_right: 0.5
print.printer_Brother_MFC-L3770CDW_series_Printer.print_margin_top: 0.5
print.printer_Brother_MFC-L3770CDW_series_Printer.print_oddpages: true
print.printer_Brother_MFC-L3770CDW_series_Printer.print_orientation: 0
print.printer_Brother_MFC-L3770CDW_series_Printer.print_page_delay: 50
print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_data: 1
print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_height: 11
print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_id: 1
print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_name:
print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_size_unit: 0
print.printer_Brother_MFC-L3770CDW_series_Printer.print_paper_width: 8.5
print.printer_Brother_MFC-L3770CDW_series_Printer.print_resolution: 600
print.printer_Brother_MFC-L3770CDW_series_Printer.print_reversed: false
print.printer_Brother_MFC-L3770CDW_series_Printer.print_scaling: 1
print.printer_Brother_MFC-L3770CDW_series_Printer.print_shrink_to_fit: true
print.printer_Brother_MFC-L3770CDW_series_Printer.print_to_file: false
print.printer_Brother_MFC-L3770CDW_series_Printer.print_unwriteable_margin_bottom: 17
print.printer_Brother_MFC-L3770CDW_series_Printer.print_unwriteable_margin_left: 17
print.printer_Brother_MFC-L3770CDW_series_Printer.print_unwriteable_margin_right: 17
print.printer_Brother_MFC-L3770CDW_series_Printer.print_unwriteable_margin_top: 17
All Replies (8)
I have the same problem. I don't know if this is significant but I've noticed that several updates that have been done do not show in the update history. I have attached my About and Update History screens.
I had to update to 102.0.3 by downloading the install file and I'm still getting the can't update message periodically.
1. Do Settings > General > type "config" into the search 2. open Config Editor 3. Search for "app.update.log" and set it to "true". 4. Restart Thunderbird. 5. Do Help > About 6. Open Tools > Web Developer > Browser Console 7. Type AUS into the filter 8. Please copy/paste everything starting with "AUS:"
Wayne Mery modificouno o
Step 6 was Tools > Developer Tools > Error Console
AUS:SVC UpdateManager:_loadXMLFileIntoArray - XML file does not exist. path: C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\D78BF5DD33499EC2\active-update.xml AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Elevation required: false AUS:SVC Other instance of the application currently running: false AUS:SVC Downloading: false AUS:SVC End of UpdateService status AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Checker: checkForUpdates, force: true AUS:SVC Creating UpdateService AUS:SVC Logging current UpdateService status: AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates AUS:SVC UpdateService.canCheckForUpdates - able to check for updates AUS:SVC getCanApplyUpdates - testing write access C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\D78BF5DD33499EC2\update.test AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanApplyUpdates - bypass the write checks because the Windows Maintenance Service can be used AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Elevation required: false AUS:SVC Other instance of the application currently running: false AUS:SVC Downloading: false AUS:SVC End of UpdateService status AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates AUS:SVC UpdateService.canCheckForUpdates - able to check for updates AUS:SVC waitForOtherInstances - beginning polling AUS:SVC waitForOtherInstances - no other instances found, exiting AUS:SVC Checker:getUpdateURL - update URL: https://aus.thunderbird.net/update/6/Thunderbird/102.0.3/20220718182443/WINNT_x86_64-msvc-x64/en-CA/release/Windows_NT%2010.0.0.0.19044.1826%20(x64)/ISET:SSE4_2,MEM:8119/default/default/update.xml?force=1 AUS:SVC Checker:checkForUpdates - sending request to: https://aus.thunderbird.net/update/6/Thunderbird/102.0.3/20220718182443/WINNT_x86_64-msvc-x64/en-CA/release/Windows_NT%2010.0.0.0.19044.1826%20(x64)/ISET:SSE4_2,MEM:8119/default/default/update.xml?force=1 AUS:SVC Checker:onLoad - request completed downloading document AUS:SVC Checker:onLoad - Getting sslStatus failed. AUS:SVC Checker:onLoad - there was a problem checking for updates. Exception: TypeError: this._request.responseXML is null AUS:SVC Checker:onLoad - request.status: 302 AUS:SVC getStatusTextFromCode - transfer error: Update XML file not found (404), default code: 404 AUS:SVC UpdateService:removeDownloadListener - Warning: Didn't remove non-existent listener AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Checker: checkForUpdates, force: true AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates AUS:SVC UpdateService.canCheckForUpdates - able to check for updates AUS:SVC Checker:getUpdateURL - update URL: https://aus.thunderbird.net/update/6/Thunderbird/102.0.3/20220718182443/WINNT_x86_64-msvc-x64/en-CA/release/Windows_NT%2010.0.0.0.19044.1826%20(x64)/ISET:SSE4_2,MEM:8119/default/default/update.xml?force=1 AUS:SVC Checker:checkForUpdates - sending request to: https://aus.thunderbird.net/update/6/Thunderbird/102.0.3/20220718182443/WINNT_x86_64-msvc-x64/en-CA/release/Windows_NT%2010.0.0.0.19044.1826%20(x64)/ISET:SSE4_2,MEM:8119/default/default/update.xml?force=1 AUS:SVC Checker:onLoad - request completed downloading document AUS:SVC Checker:onLoad - Getting sslStatus failed. AUS:SVC Checker:onLoad - there was a problem checking for updates. Exception: TypeError: this._request.responseXML is null AUS:SVC Checker:onLoad - request.status: 302 AUS:SVC getStatusTextFromCode - transfer error: Update XML file not found (404), default code: 404
6 was Tools > Developer Tools > Error Console
AUS:SVC UpdateManager:_loadXMLFileIntoArray - XML file does not exist. path: C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\D78BF5DD33499EC2\active-update.xml AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Elevation required: false AUS:SVC Other instance of the application currently running: false AUS:SVC Downloading: false AUS:SVC End of UpdateService status AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Checker: checkForUpdates, force: true AUS:SVC Creating UpdateService AUS:SVC Logging current UpdateService status: AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates AUS:SVC UpdateService.canCheckForUpdates - able to check for updates AUS:SVC getCanApplyUpdates - testing write access C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\D78BF5DD33499EC2\update.test AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanApplyUpdates - bypass the write checks because the Windows Maintenance Service can be used AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Elevation required: false AUS:SVC Other instance of the application currently running: false AUS:SVC Downloading: false AUS:SVC End of UpdateService status AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates AUS:SVC UpdateService.canCheckForUpdates - able to check for updates AUS:SVC waitForOtherInstances - beginning polling AUS:SVC waitForOtherInstances - no other instances found, exiting AUS:SVC Checker:getUpdateURL - update URL: https://aus.thunderbird.net/update/6/Thunderbird/102.0.3/20220718182443/WINNT_x86_64-msvc-x64/en-CA/release/Windows_NT%2010.0.0.0.19044.1826%20(x64)/ISET:SSE4_2,MEM:8119/default/default/update.xml?force=1 AUS:SVC Checker:checkForUpdates - sending request to: https://aus.thunderbird.net/update/6/Thunderbird/102.0.3/20220718182443/WINNT_x86_64-msvc-x64/en-CA/release/Windows_NT%2010.0.0.0.19044.1826%20(x64)/ISET:SSE4_2,MEM:8119/default/default/update.xml?force=1 AUS:SVC Checker:onLoad - request completed downloading document AUS:SVC Checker:onLoad - Getting sslStatus failed. AUS:SVC Checker:onLoad - there was a problem checking for updates. Exception: TypeError: this._request.responseXML is null AUS:SVC Checker:onLoad - request.status: 302 AUS:SVC getStatusTextFromCode - transfer error: Update XML file not found (404), default code: 404 AUS:SVC UpdateService:removeDownloadListener - Warning: Didn't remove non-existent listener AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC isServiceInstalled - returning true AUS:SVC shouldUseService - returning true AUS:SVC getCanStageUpdates - able to stage updates using the service AUS:SVC Checker: checkForUpdates, force: true AUS:SVC UpdateService.canUsuallyCheckForUpdates - able to check for updates AUS:SVC UpdateService.canCheckForUpdates - able to check for updates AUS:SVC Checker:getUpdateURL - update URL: https://aus.thunderbird.net/update/6/Thunderbird/102.0.3/20220718182443/WINNT_x86_64-msvc-x64/en-CA/release/Windows_NT%2010.0.0.0.19044.1826%20(x64)/ISET:SSE4_2,MEM:8119/default/default/update.xml?force=1 AUS:SVC Checker:checkForUpdates - sending request to: https://aus.thunderbird.net/update/6/Thunderbird/102.0.3/20220718182443/WINNT_x86_64-msvc-x64/en-CA/release/Windows_NT%2010.0.0.0.19044.1826%20(x64)/ISET:SSE4_2,MEM:8119/default/default/update.xml?force=1 AUS:SVC Checker:onLoad - request completed downloading document AUS:SVC Checker:onLoad - Getting sslStatus failed. AUS:SVC Checker:onLoad - there was a problem checking for updates. Exception: TypeError: this._request.responseXML is null AUS:SVC Checker:onLoad - request.status: 302 AUS:SVC getStatusTextFromCode - transfer error: Update XML file not found (404), default code: 404
"Getting sslStatus failed." stands out in the log
1. Please see the questions at https://bugzilla.mozilla.org/show_bug.cgi?id=1600080#c2 2. Are you running with a VPN? 3. Please find and post the contents of maintenanceservice.log
Sorry for the delay responding as I was out of town.
1. This page relates to Firefox and I'm not sure which questions you were referring to. 2. No VPN. 3. I could not find maintenanceservice.log.
Update: After installing 102.1.2 manually the issue of continually asking to upgrade manually resolved itself. I also upraded to 102.2.0 using the release channel and everything appears to be back to normal including the update history which I've attached.
