Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Blank, Unresponsive Screen with Thunderbird 102.3.3 Update

  • 4 respostas
  • 1 has this problem
  • 4 views
  • Last reply by kreuzfeld00

raoulian23
raoulian23
more options

Using Macbook Air M1 with Monterey.

I've spent most of the night trying to find a solution to the blank, unresponsive screen since TB updated. No folders, accounts, messages, etc. *(see attached image). I'm not the only one with this problem, but in all the "solved" discussions of this problem, none of the solutions have worked for me.

I've toggled between themes, uninstalled/reinstalled TB, checked all settings and configs, run in troubleshoot mode, cleared the caches... Nothing has worked.

Also, in the "About Thunderbird" pop up, I'm in an endless prompt loop to 'restart to install update'.

I'm able to create and send new messages from this blank page, and I receive them on my other devices. So, it would seem my configs are fine. Kind of lost at this point. Any help on this would be greatly appreciated.

RR

Using Macbook Air M1 with Monterey. I've spent most of the night trying to find a solution to the blank, unresponsive screen since TB updated. No folders, accounts, messages, etc. *(see attached image). I'm not the only one with this problem, but in all the "solved" discussions of this problem, none of the solutions have worked for me. I've toggled between themes, uninstalled/reinstalled TB, checked all settings and configs, run in troubleshoot mode, cleared the caches... Nothing has worked. Also, in the "About Thunderbird" pop up, I'm in an endless prompt loop to 'restart to install update'. I'm able to create and send new messages from this blank page, and I receive them on my other devices. So, it would seem my configs are fine. Kind of lost at this point. Any help on this would be greatly appreciated. RR

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Image?

While asking, are you using a non english US version?

raoulian23
raoulian23 Question owner
more options

Hello Matt, It's an english US version. See screenshot below.

kreuzfeld00
kreuzfeld00
more options

I have the same problem. My Thunderbird mail client began opening up almost entirely blank, as shown below. I can still click "Write" and successfully send messages, but I can't see any folders or messages in order to actually read my email.

I am running Thunderbird 102.3.3 (64-bit) under ubuntu-snap-build 1.0, on Ubuntu 20.04.2 LTS (64-bit), and GNOME Version 3.36.8.

I have tried enabling and disabling Hardware acceleration and restarting Thunderbird, but to no avail.

Also, reverting to Thunderbird 102.3.1-2 via snap revert thunderbird 259 has no effect.

kreuzfeld00
kreuzfeld00
more options

My (partial) solution: going to https://archive.mozilla.org/pub/thunderbird/releases/ and then selecting the very latest (beta) version of Thunderbird, unpacking & installing it. I then ran "./thunderbird --ProfileManager" first to make sure that I was selecting my old user profile, and -- bang! -- I can now see all my emails, but I still cannot see my Lightning Calendar appointments.

Specifically, the version I'm now running is the Linux 64-bit version of 107.0b1: https://archive.mozilla.org/pub/thunderbird/releases/107.0b1/