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Sort by unread and include threads

  • 4 respostas
  • 6 have this problem
  • 13 views
  • Last reply by mak2

I'm sorting my emails by "read" status and grouping them in Threads. When a thread has an unread email in it, it doesn't sort with the other individual emails that are unread. The whole thread stays in the date order that it is created, instead of going to the bottom (I'm putting unread emails to the bottom of the list) along with the others. Is there a way to make threads sort along with the others?

I'm sorting my emails by "read" status and grouping them in Threads. When a thread has an unread email in it, it doesn't sort with the other individual emails that are unread. The whole thread stays in the date order that it is created, instead of going to the bottom (I'm putting unread emails to the bottom of the list) along with the others. Is there a way to make threads sort along with the others?
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All Replies (4)

Hi eleni.gioti

Not sure what you are asking. Which unread emails are going to the bottom of the list? Can you be more specific and give us an example? The screenshot is nice but hard to follow since it doesn't have times or dates. Maybe explain it like the following?

original email for thread 1
  read reply 1 (one hour later)
  unread reply 2 (3 hours later)
original email for thread 2
  read reply 1 (30 minutes later)
  read reply 2 (45 minutes later)
  unread reply 3 (4 hours later)

Hello Roland. Mails at the photo are sorted by date (newest at the bottom) AND by unread status. So, unread mails should appear at the bottom with date order. In the photo I demonstrate that unread mails that belong to a thread, stay at the [original email for thread] date order, regardless of their unread status. In your example this would happen when new stand-alone mails arrive->

original email for thread 1

 read reply 1 (one hour later)
 unread reply 2 (3 hours later)

original email for thread 2

 read reply 1 (30 minutes later)
 read reply 2 (45 minutes later)
 unread reply 3 (4 hours later)

read stand-alone email 1 (1 day later) read stand-alone email 2 (2 days later)

I would expect (and would like) for threads 1 and 2 to be sorted lower (at the bottom) than [stand-alone email 1] and [stand-alone email 2] because those are read. Hope that clarifies it.

At the opportunity of the new major release, I want to point out that this issue still applies.

I have a problem that I guess is linked to this:

I have thread-view in my inbox, that is, emails are grouped as threads. When there is a new reply in a thread, I only get the notification icon next to the word "Inbox" in the folder tree, but the thread itself is not marked bold, and the status says "answered". I did so far not use the "read status" column, since I find it unnecessary, and testing it now, it is also not lit up green for the thread that has the unread message.

I only realized this when I noticed I had the notification icon for new messages, but I could not see in my list which one was unread. The first few times I ignored it (thought it was due to cache, needed some reload or so). So I started missing messages for a while.

Only if I manually unfold a thread, the unread message will be shown and is then shown as unread (bold, green light, status "new".

In short: It seems that the thread-view shows the first message as representing the whole thread, and copies all colmumn information from the first message, instead of computing a summary for the thread.

For the the line showing up in message view, the read-status should be UNREAD if EITHER message in the thread is unread, not ANY.

I hope this helps to sort it out.