Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

authentication

  • 1 resposta
  • 1 has this problem
  • Last reply by cor-el

bjornalyzator
bjornalyzator
more options

Dear Mozilla Support,

I am experiencing an issue with Firefox when trying to log in to my company’s intranet (Bravida Sverige AB). The login process requires authentication via Microsoft Authenticator. However, every time I close and reopen Firefox, I am prompted to log in again.

According to the support team at my company, this behavior is not expected. When using Google Chrome, I remain logged in even after restarting the browser, but this is not the case with Firefox.

Could you please help me troubleshoot this issue? I suspect it might be related to session management or browser settings, but I’m unsure how to resolve it. I have re installed mozilla firefox.

Thank you in advance for your assistance!

Best regards, Björn

Dear Mozilla Support, I am experiencing an issue with Firefox when trying to log in to my company’s intranet (Bravida Sverige AB). The login process requires authentication via Microsoft Authenticator. However, every time I close and reopen Firefox, I am prompted to log in again. According to the support team at my company, this behavior is not expected. When using Google Chrome, I remain logged in even after restarting the browser, but this is not the case with Firefox. Could you please help me troubleshoot this issue? I suspect it might be related to session management or browser settings, but I’m unsure how to resolve it. I have re installed mozilla firefox. Thank you in advance for your assistance! Best regards, Björn

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.