Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Software Update prompt won't go away

  • 1 resposta
  • 16 have this problem
  • 2 views
  • Last reply by cor-el

bigscottyz
bigscottyz
more options

It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

It just says "downloading update" and "connecting to the server" forever with a hide box that comes up periodically to request software update again.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder: 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox\updates)

C:\Users\<user>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox\updates