Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

firefox crashes every time I open it and try to go between pages, I can not use firefox, help

  • 3 respostas
  • 52 have this problem
  • 3 views
  • Last reply by MikeyrInFL

mkupfx
mkupfx
more options

I converted my new computer from an old one about a week ago. Every time I open Firefox, it either crashes immediately or once I try to go between pages it crashes. I get a window that says Firefox quite Unexpectedly. Apple Care worked on this with me. We opened Firefox in Test Mode, the crashes did not happen. I would like to use Firefox, it is much better than Safari, but not being able to get help for Firefox; I have no choice. I don't know how to submit information to Mozilla, therefore I have no crash ID.

I converted my new computer from an old one about a week ago. Every time I open Firefox, it either crashes immediately or once I try to go between pages it crashes. I get a window that says Firefox quite Unexpectedly. Apple Care worked on this with me. We opened Firefox in Test Mode, the crashes did not happen. I would like to use Firefox, it is much better than Safari, but not being able to get help for Firefox; I have no choice. I don't know how to submit information to Mozilla, therefore I have no crash ID.

Chosen solution

With Test mode, do you mean starting Firefox in Safe mode ?

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Ler a resposta no contexto 👍 1

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

With Test mode, do you mean starting Firefox in Safe mode ?

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
mkupfx
mkupfx Question owner
more options

Thank you so much!

MikeyrInFL
MikeyrInFL
more options

I am not clear on whether you are describing a crash with a crash message or just sudden closing of FF. In my case, it's a sudden closing of FF. If I open FF usig the icon in my quick launch bar, it's fine until I change the URL, then it closes. If I open FF from a link in any email, FF opens and immediately closes. Does the same advice apply to my specific situation? Thanks.