when I type in a url, the enter key is not recognised so site wont load
When I type a url or paste in one and hit enter, the enter key is not recognised and nothing happens. it wont load. If I use a bookmark and click on a saved url that will load automatically. Have uninstalled and reinstalled firefox and it hasn't resolved the problem.
Chosen solution
That issue can be caused by the Ask.com toolbar (Tools > Add-ons > Extensions)
Your system details show that toolbar in the user agent as AskTbARS/3.11.3.15590
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
All Replies (1)
Chosen Solution
That issue can be caused by the Ask.com toolbar (Tools > Add-ons > Extensions)
Your system details show that toolbar in the user agent as AskTbARS/3.11.3.15590
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode