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Anytime I try using roboform with firefox 10.0 or newer firefox crahses. How do I fix or make sure firefox developers will fix this?

  • 5 respostas
  • 1 has this problem
  • 2 views
  • Last reply by GeorgieH777

GeorgieH777
GeorgieH777
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I upgraded my firefox to the 10.0, since then whenever I try to use roboform it will automatically crash and close. I am using 9.0 now since it is the lastest version that will not crash when using roboform. Firefox needs to fix this issue if I am to continue using it. I have always loved firefox but this roboform issue sucks a big one.

I upgraded my firefox to the 10.0, since then whenever I try to use roboform it will automatically crash and close. I am using 9.0 now since it is the lastest version that will not crash when using roboform. Firefox needs to fix this issue if I am to continue using it. I have always loved firefox but this roboform issue sucks a big one.

All Replies (5)

user633449
user633449
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What version of Roboform are you using? Have you tried updating from http://www.roboform.com/platforms/browsers/firefox? If you do that and it still crashes, can you type about:crashes into your address bar, and post some of the crash ID's? (they start with bp-).

GeorgieH777
GeorgieH777 Question owner
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I am up to date with roboform. And roboform works great with version 9.0.1 of Firefox. 10.0.1 versions and newer of Firefox will automatically crash when I try to fill a form from Roboform. Roboform is no the one crashing it is firefox that crashes. Anyone out their that can help fix?

GeorgieH777 modificouno o

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the about:crashes page.
You can open the about:crashes page via the location bar, like you open a website.

See:

Strugee
Strugee
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Also, note that it's probably Roboorm's software that is causing Firefox to crash, not Firefox itself.

GeorgieH777
GeorgieH777 Question owner
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Here is the fix from roboform.

Natalie replied (2012/03/23 08:33 pm EDT): Thank you for your message. Due to a number of reasons your browser profile may become damaged and corrupted. The only way to fix a problem is to do a complete reinstall of Firefox and Mozilla:

  • Do a backup of your Firefox Bookmarks and other personal data (Bookmarks -> Organize Bookmarks -> Import and Backup).
  • Close all Firefox and Mozilla windows and its taskbar icon.
  • Uninstall Firefox from "Control Panel -> Add/Remove Programs".
  • Uninstall Mozilla from "Control Panel -> Add/Remove Programs".
  • Delete folder C:\Documents and Settings\<Your User Name>\Application Data\Mozilla.
  • Delete folder C:\Program Files\Mozilla Firefox.
  • Delete folder C:\Program Files\mozilla.org.
  • Delete folder C:\Program Files\Common Files\mozilla.org.
  • Search for all folders that contain "Firefox" or "Mozilla" in their name and delete them.
  • Install Firefox (or Mozilla) again.
  • Install RoboForm Adapter/Extension as described above.