We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I can't install your browser. I get a screen that prompt to install as user when I input my username & password nothing happens.

  • 1 resposta
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

hbanaag
hbanaag
more options

My laptop is running Windows 7. When I click the installer it gives me a pop-up asking to run as Administrator/current user. I only have 1 profile/user on this system. When I input my username & password, nothing happens.

My laptop is running Windows 7. When I click the installer it gives me a pop-up asking to run as Administrator/current user. I only have 1 profile/user on this system. When I input my username & password, nothing happens.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is that an UAC prompt?

Try to run the Firefox installer as Administrator (right-click firefox.exe: Run as Administrator).

You may need to disable your anti-virus software temporarily if you keep having problems.