Avatar for Username

Eheka Pytyvõha

Emboyke pytyvõha apovai. Ndorojeruremo’ãi ehenói térã eñe’ẽmondóvo pumbyrýpe ha emoherakuãvo marandu nemba’etéva. Emombe’u tembiapo imarãkuaáva ko “Marandu iñañáva” rupive.

Kuaave

Ko téma oñeñongatúma. Ejapo porandu pyahu eikotevẽramo pytyvõ.

I can not authenticate on the firefox support site

  • 1 Mbohovái
  • 2 oguereko ko apañuãi
  • 1 Hecha
  • Mbohovái ipaháva Shadow110

felixtmp
felixtmp
more options

I can not authenticate on the firefox support site. I just registered for a problem that I have with the latest version and there is no way to accept the password. I have reset the password 5 times already and I always receive the same message:

'Please enter a correct username and password. Note that both fields are case-sensitive.'

The reset form gives me the following message: 'Password successfully reset.' But in spite of that I can not authenticate myself.

I had to use a temporary email service to be able to create this question since my email account is already used and I can not find a contact to write it directly. If you answer and have no answer from me it is that I can not authenticate myself to answer.

I can not authenticate on the firefox support site. I just registered for a problem that I have with the latest version and there is no way to accept the password. I have reset the password 5 times already and I always receive the same message: 'Please enter a correct username and password. Note that both fields are case-sensitive.' The reset form gives me the following message: 'Password successfully reset.' But in spite of that I can not authenticate myself. I had to use a temporary email service to be able to create this question since my email account is already used and I can not find a contact to write it directly. If you answer and have no answer from me it is that I can not authenticate myself to answer.

Opaite Mbohovái (1)

Shadow110
Shadow110
more options

Hi, sorry having issues on authenticate. Would be nice to know what is not authenticating as you did not say. I suspect it is Sync but am not sure. This is all I have on Sync :

There is contact info in this and yes do have to create a account and wait : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq If email is being rejected then may have to use a online email. Yahoo provides disposable ones once make a account. Am sure others also. If you contact here and a email is sent to you it must be acted on before 24hrs if not sooner.

You can open about:sync-log via the location bar to see if there are recent error logs available. You can upload a recent log if the log is too big to put in a reply.