We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot connect to web from firefox

  • 1 reply
  • 3 have this problem
  • 3 views
  • Last reply by cor-el

avalynn
avalynn
more options

When I try to open any of my websites, i.e. e-mail, banking etc. It is telling me that I have a connection problem, tells me they cannot find a server. I did everything suggested but, still isn't working. Help please, I'm going out of my mind!!!! I am using windows xp

When I try to open any of my websites, i.e. e-mail, banking etc. It is telling me that I have a connection problem, tells me they cannot find a server. I did everything suggested but, still isn't working. Help please, I'm going out of my mind!!!! I am using windows xp

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Your user agent shows that you run Firefox in compatibility mode for Windows 98 (NT 4.10).

Make sure that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required)?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window