Hi KKathleen,

I'm sorry to hear you have this issue. It is a known bug that should be solved soon. What you need to do is to update to Firefox 40.0.3 that comes out today, that should fix it.

Meanwhile, if the update is not available yet, you can also try installing this add-on https://addons.mozilla.org/en-US/firefox/addon/firefox-hotfix/

Hope that helps!

Installed the add on but no change. Will I be notified when the Firefox update is ready to install?

It should install if you have that option enabled. Click on Firefox in the menu bar then Preferences and go to Advanced. The click on the Update tab and make sure that "Automatically install updates" is checked.

Updated to latest but still crashing.

Does anyone have a fix to this issue? Sometimes I can play for a few minutes but ultimately Firefox crashes (only when playing Farmville, however, this is the only Zynga game I play). You must have hundreds of crash reports by now. I can use Chrome but it is very slow and jerky. I have reserved Windows 10, will that solve this issue?

You can check for problems with current Shockwave Flash plugin versions and try this:

• make sure you have the latest Flash version:
  http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin
• disable hardware acceleration in Firefox
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting
• https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

did everything but disable hardware acceleration in flash. couldn't figure out how to do this one. everything else is updated/done. also increased max cache. firefox is now crashing almost immediately. will updating to windows 10 help?

Do you currently have the latest Firefox 40.0.3 release?

• Help > About

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

• Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

i do have the latest version. last crash report 59 minutes ago

bp-02052e4f-5310-44de-9541-3e02d2150829

This could be a problem with your Webroot security software.

You can try to disable this software temporarily to see if that has effect.

Try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen).

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
• http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

sorry, i do not see an option to disable webroot. thanks in advance for your help.

besides, i have had webroot for over a year now, why hasn't this problem occurred before? also, i can use chrome with no issues except that it is very slow.

Did you try to boot the computer in Safe Mode?

the computer booted up as normal even after pressing F8. i am sorry, but i am not an it person and am really stretched just doing all this anyway. getting really frustrated and appreciate your help very much but i think i'll just use chrome.

you may want to try the steps in the reply I added to this post:

Flash Crashing in 38.0.5

I hope this will help

thank you for your response but I am so frustrated right now I am not willing to try anything else and have resigned myself to use Chrome however slow and jerky. I do have my reservation for Windows 10 and am hoping this will help. Thank you all for your answers.

well, I understand your frustration. It took me a while with different FF versions and Flash versions too to find the solution that works for me. Having found the solution was related to the Flash Settings I thought it would be useful to share. Come on, give it a go! It would not take long at all and it should happen all in the same window.

Cheers