Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Certain Add-ons disappear from toolbar after browser reopens.

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by Hairy Scot

more options

I have added the following add-ons to my browser toolbar, but when I close and re-open Firefox they are removed from there and I have to go into the "Customize" menu to out them back. If I put them in the "More" menu, they don't disappear.

I have other add-ons that do not disappear. How can I make the ones listed below stay in the browser toolbar?

The add-ons are: Pocket, 1Password and Share This Page.

Thanks

I have added the following add-ons to my browser toolbar, but when I close and re-open Firefox they are removed from there and I have to go into the "Customize" menu to out them back. If I put them in the "More" menu, they don't disappear. I have other add-ons that do not disappear. How can I make the ones listed below stay in the browser toolbar? The add-ons are: Pocket, 1Password and Share This Page. Thanks

All Replies (5)

more options

Do you see any error messages in the Browser Console about these extensions in case there is a problem?

You can check for problems with preferences (browser.uiCustomization.state).

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

more options

Thanks Cor-el. It appeared to work for a little while, but when I opened up my browser this morning, the problem had returned. This time, Pocket has remained in the toolbar, but 1Password and Share This Page are still disappearing. I am not seeing any error messages - they just quietly disappear from my toolbar. It's only when I go to use them that I notice them gone.

more options

cor-el said

Do you see any error messages in the Browser Console about these extensions in case there is a problem? You can check for problems with preferences (browser.uiCustomization.state).

Also, where do I find browser.uiCustomization.state?

more options

browser.uiCustomization.state is a pref this is listed on the about:config page. You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

more options

I experience this problem with the icons for VideoDownloadHelper and LastPass. It had been happening for some time with VDH and recently started happening with LastPass.