Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My profile cannot be loaded.

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Shadow110

Anryd
Anryd
more options

I tried all tips from Mozilla support but it doesn't help. My profile is deleted as I reinstalled Windows and I cannot open profile manager to create a new one, as Firefox won't run at all. Profile Manager is not accessible through windows serach. Checked in Task Manager - Firefox is closed. Tried deleting and reinstalling Firefox, the problem still exists. What should I do?

I tried all tips from Mozilla support but it doesn't help. My profile is deleted as I reinstalled Windows and I cannot open profile manager to create a new one, as Firefox won't run at all. Profile Manager is not accessible through windows serach. Checked in Task Manager - Firefox is closed. Tried deleting and reinstalling Firefox, the problem still exists. What should I do?

All Replies (1)

Shadow110
Shadow110
more options

Know how ya feel. I have not had a profile manager install since before it was Firefox. Give this a try: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Please let us know if this solved your issue or if need further assistance.