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I cannot send a message to an email address that is not already in my Address Book because Thunderbird ignores the Send button

  • 6 replies
  • 2 have this problem
  • 1 view
  • Last reply by javachet

javachet
javachet
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I know there is already an active thread like this, but it did not answer my question. Here are the details of my problem: My whole family -- myself, my wife and my daughter -- use Thunderbird. I am the only one who has applied the latest upgrade. We are all on my Netgear Wi-Fi shared Lan at our house and we all have Norton. So, everything we use to send email is exactly identical, except the version of Thunderbird. Same ISP, same email service. Whenever I try to send an outgoing email that has even one email address of a recipient that is not already in my Thunderbird Address Book, that recipient immediately "turns red". When I complete the email and try to send it, Thunderbird does not respond -- it does NOTHING -- when I click on the "Send" button. When I delete all of the "red" addressees, the email goes out perfectly. If I compose the exact same email on my wife's computer with all the same addressees, using her version of Thunderbird, the email goes out perfectly. If I compose the exact email with all the addresses and send it out with either Yahoo Mail or Gmail, it goes out perfectly.

Something is DIFFERENT about Thunderbird since the last upgrade and I KNOW I am not the only one experiencing this, since I read the other thread detailing the same problem with othes. How do I get around this????

I know there is already an active thread like this, but it did not answer my question. Here are the details of my problem: My whole family -- myself, my wife and my daughter -- use Thunderbird. I am the only one who has applied the latest upgrade. We are all on my Netgear Wi-Fi shared Lan at our house and we all have Norton. So, everything we use to send email is exactly identical, except the version of Thunderbird. Same ISP, same email service. Whenever I try to send an outgoing email that has even one email address of a recipient that is not already in my Thunderbird Address Book, that recipient immediately "turns red". When I complete the email and try to send it, Thunderbird does not respond -- it does NOTHING -- when I click on the "Send" button. When I delete all of the "red" addressees, the email goes out perfectly. If I compose the exact same email on my wife's computer with all the same addressees, using her version of Thunderbird, the email goes out perfectly. If I compose the exact email with all the addresses and send it out with either Yahoo Mail or Gmail, it goes out perfectly. Something is DIFFERENT about Thunderbird since the last upgrade and I KNOW I am not the only one experiencing this, since I read the other thread detailing the same problem with othes. How do I get around this????

All Replies (6)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Red has been the colour of addresses not in the address book for years.

Does Norton have some sort of "family" security rubbish that might cause this? Does it happen in Thunderbirds safe mode. (restart with add-ons disabled from the help menu.)

My gut is Norton is the issue, but that may be coloured by just how much trouble with email they and their ilk regularly cause. They have a nasty habit of injecting things into running processes that cause these sorts of issue when the programs update. No better than the hackers they are supposed to be keeping out really.

javachet
javachet Question owner
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Matt wrote: Red has been the colour of addresses not in the address book for years.

Yes, and it is only the red addresses that block the sending. When all the "red" addresses are removed the email goes, when there is even one "red" address sending the the email is blocked

Matt wrote: Does Norton have some sort of "family" security rubbish that might cause this? Does it happen in Thunderbirds safe mode. (restart with add-ons disabled from the help menu.)

No, on Norton. I restarted Thunderbird with addons disabled and there was no change in behavior

Matt wrote: My gut is Norton is the issue, but that may be coloured by just how much trouble with email they and their ilk regularly cause. They have a nasty habit of injecting things into running processes that cause these sorts of issue when the programs update. No better than the hackers they are supposed to be keeping out really.

I disabled Norton Firewall completely and, with Thunderbird still running with add-ons disabled, the same problem persisted. Any other thoughts??

Matt
Matt
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  • Top 10 Contributor
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
javachet
javachet Question owner
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Matt: The info was too long to fit in a reply so I sent it to you via email. Please look for it.

BTW, I have a thought. It may be due to Windows 10 also. I have a down-level laptop which I upgraded to Windows 10 from Windows 7 back when they were giving free upgrades. At the same time I was upgrading Thundirbird, I did a MASSIVE upgrasde to Windows 10 and it has had some unwanted "side-effects" as well.

Thanks

user01229325
user01229325
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There is no place to email anything. All conversations take place in this forum. Delete all the printer and font info and paste the Troubleshooting info here.

javachet
javachet Question owner
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OK. Deleted printer and font stuff. Here is the rest. 

 Application Basics

   Name: Thunderbird
   Version: 52.2.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.2.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170622064432
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (nntp) secnews.netscape.com:119, plain, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) mail.chetnet.com:110, plain, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) pop.embarqmail.com:110, plain, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) mail.chetnet.com:110, plain, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account8:
     INCOMING: account8, , (pop3) mail.chetnet.com:110, plain, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account9:
     INCOMING: account9, , (pop3) none.nowhere.net:110, plain, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account10:
     INCOMING: account10, , (pop3) none.nowhere.net:110, plain, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account11:
     INCOMING: account11, , (pop3) mail.chetnet.com:110, plain, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account13:
     INCOMING: account13, , (nntp) 202.177.16.121:119, plain, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account17:
     INCOMING: account17, , (pop3) mail.chetnet.com:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

   account18:
     INCOMING: account18, , (pop3) mail.chetnet.com:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.chetnet.com:26, plain, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-8a8b3745-038a-4cab-98ef-f5fa42150404 (4/3/2015)
   https://crash-stats.mozilla.com/report/index/bp-6f39f2c4-a25f-4dcb-b0bb-6479f2141028 (10/28/2014)

 Extensions

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1502918603
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.zoom.full: true
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.2.1

     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 31cf8593-8f10-4b48-b55a-21213a89fcd
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1502652404
     places.history.expiration.transient_current_max_pages: 122334
     plugin.disable_full_page_plugin_for_types: video/x-ms-wmv
     plugin.importedState: true
     plugins.update.notifyUser: true
     security.sandbox.content.tempDirSuffix: {449040dd-e0eb-4b49-a72f-429f2d798136}

 Graphics

     GPU #1
     Description: AMD Radeon HD 6320 Graphics
     Vendor ID: 0x1002
     Device ID: 0x9806
     RAM: 256
     Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.201.1151.0
     Driver Date: 8-21-2015

     Features
     Direct2D: false
     DirectWrite: true (10.0.15063.413)
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6320 Graphics Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.5
     3.28.5

     NSS Util
     3.28.5
     3.28.5

     NSS SSL
     3.28.5
     3.28.5

     NSS S/MIME
     3.28.5
     3.28.5