Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Fidelity stock charting date range incorrect after loading chart

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

mhhoper
mhhoper
more options

FidThis is very hazardous when I'm trying to select a stock to buy or sell thinking I'm looking at the current chart when it's really months old. I don't have this problem with Edge or Chrome, only Firefox, which is currently my favorite browser. I went into my cookies and deleted all my fidelity cookies. The problem persists. What else can I try?elity stock charting date range incorrect after loading chart

FidThis is very hazardous when I'm trying to select a stock to buy or sell thinking I'm looking at the current chart when it's really months old. I don't have this problem with Edge or Chrome, only Firefox, which is currently my favorite browser. I went into my cookies and deleted all my fidelity cookies. The problem persists. What else can I try?elity stock charting date range incorrect after loading chart

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I'm not sure how that date range is set. Can you recognize it as part of the URL of the page up in the address bar, or is it something that changes without any new page loading?

Either way, reloading the page using Ctrl+Shift+R should bypass the disk cache for files used to build the page. While that adds to the page load time, I think you might need to do it more often until someone gets to the bottom of it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window