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Unable to delete emails from Inbox

catrionablake
catrionablake
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Hi. I have recently been unable to delete emails from Inbox. I originally got a message asking me to clear out the Deleted folder and to compress folders, both of which I did. I am still unable to delete - it comes up with a (not responding) message at the top.

Hi. I have recently been unable to delete emails from Inbox. I originally got a message asking me to clear out the Deleted folder and to compress folders, both of which I did. I am still unable to delete - it comes up with a (not responding) message at the top.

All Replies (3)

Roland Tanglao
Roland Tanglao
  • Moderator
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Hi catrionablake

Please try Thunderbird Troubleshoot Mode: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

1. If that fixes the issue, please let us know!

2. If it doesn't:

Please provide the following troubleshooting details to help us help you: Please let us know what version of Thunderbird you are using, your operating system e.g. Windows 11 and your email provider e.g. gmail, what 3rd party software like add-ons, anti-virus or firewalls you are using

catrionablake
catrionablake Question owner
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102.11.0 (64 bit) - it says it's up to date

Edition Windows 10 Home Version 22H2 Installed on ‎21/‎08/‎2020 OS build 19045.2846 Experience Windows Feature Experience Pack 120.2212.4190.0

zen.co.uk

Malwarebytes

catrionablake
catrionablake Question owner
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Sorry, meant to say, same thing happened in TS mode