Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I log onto hotmail.com with firefox 4.01 (default.aspx error)?

  • 3 replies
  • 141 have this problem
  • 2 views
  • Last reply by lildelil

more options

When I try to log onto my hotmail email account with FireFox 4.01, I submit my password and I get the following: default.aspx, what do you want to do with this file? My choices are open and save. Both return error message.

I can still log on using Internet Explorer, and I can use FireFox on my old computer running Windows XP to log on, but not on my new computer running Windows 7.

This problem began today, 6/16/2011

When I try to log onto my hotmail email account with FireFox 4.01, I submit my password and I get the following: default.aspx, what do you want to do with this file? My choices are open and save. Both return error message. I can still log on using Internet Explorer, and I can use FireFox on my old computer running Windows XP to log on, but not on my new computer running Windows 7. This problem began today, 6/16/2011

Modified by NoahSUMO

All Replies (3)

more options

Hotmail is rolling out a server change at their end which might be causing this problem. Mozilla has spoken to them about it and they are trying to fix it. I won't be able to provide you a time estimate by when it will be solved but hotmail/mozilla is certainly looking at this issue.

I will let you know if get any updates!

Modified by brinda

more options

I rebook-marked Hotmail and the problem went away.

more options

The response I got from Microsoft about this problem was simply to use only Internet Explorer for Hotmail in future.

I had made a choice to use Firefox and not IE and that right has been eroded by this and similar issues with Hotmail. My thoughts are that Microsoft has a responsibility to co operate with all legitimate browser providers to ensure that their products are functional across the board - not just with their own browser. If IE was so good then I would have been persuaded to switch back to it ages ago - I resent being railroaded into it by these continuing problems. However, I need reliable access to my Hotmail account so seem to have no alternative at present. I look forward to a fix from either Microsoft or Mozilla.