We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

password is saved but wont appear

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

eaglel1
eaglel1
more options

Passwords are saved but when i am going to use facebook, only the name appears but not the password. Also not all user names and and or passwords appear. I have to reload firefox in order for them to show up.

Passwords are saved but when i am going to use facebook, only the name appears but not the password. Also not all user names and and or passwords appear. I have to reload firefox in order for them to show up.

All Replies (2)

Matt_G
Matt_G
more options

Hey eaglel1,

Have you looked at the Usernames and passwords are not saved Knowledge Base article? There is a lot of good information in there. I know it's not the exact issue that you described, but it might be worth a look.

If it's only a particular site you are having issues with, you can also remove the cookies from that site to make the site forget you if you've created a remember me cookie by going to Tools > Options > Privacy > Cookies: "Show Cookies" There might be a "do not remember" cookie for that site.

Hopefully this helps!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).