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No Pageload as soon as applying update from FF18.0.2 to FF19.0 and the solution in website won't work

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

MHShokuhi
MHShokuhi
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i used FF18.0.2 without any problem till update, it stops loading pages i can use all my browsers but not firefox

i tried all the options in that help like disabling firewall, changing to IPV6 and that DNS something none of them worked!

and in FF safe mode, it's the same Server not found error

i used FF18.0.2 without any problem till update, it stops loading pages i can use all my browsers but not firefox i tried all the options in that help like disabling firewall, changing to IPV6 and that DNS something none of them worked! and in FF safe mode, it's the same Server not found error

Modified by MHShokuhi

All Replies (2)

iamjayakumars
iamjayakumars
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Sometimes you only disable the user interface of your security software (firewall), but the firewall components are still active.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: