Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bottom of screen has disappeared

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Aoife96
Aoife96
more options

The bottom part of my screen has completely disappeared, it's just a black line. My task bar is gone also. I cannot click on the black space. And when I close down firefox my whole desk top is also gone. Yesterday the laptop was running slow so I opened up task mananger to close down some programmes and I fear I may have closed down some important programmes.

The bottom part of my screen has completely disappeared, it's just a black line. My task bar is gone also. I cannot click on the black space. And when I close down firefox my whole desk top is also gone. Yesterday the laptop was running slow so I opened up task mananger to close down some programmes and I fear I may have closed down some important programmes.

All Replies (2)

Andrew
Andrew
  • Moderator
more options

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can also try to disable hardware acceleration in Firefox.

You can check for problems with the localstore.rdf file.