Can't update my out of date addons - I followed the links where it says update now but it is not working, I have restarted my browser and my hole PC
The plug-ins im having problems with are quicktime plug-in & Shockwave for Director Plug-in
Quicktime always says there out of date I have clicked the update now buttons and follow the links to download and I get the save now window and they just disappear and do not download and are not in the Download history
and the Shockwave I follow the links it goes through the step windows and nothing happens and frezzes on the 3rd windows
I am running windows 7 on a desktop PC
All Replies (4)
(1) QuickTime
This is the download page I get: http://www.apple.com/quicktime/download/
I tried it 3-4 times (click the button, click Save, go back, try again) and never got the dialog to save the file. This error showed up in the Browser Console:
[Exception... "Component returned failure code: 0x80004002 (NS_NOINTERFACE) [nsIInterfaceRequestor.getInterface]" nsresult: "0x80004002 (NS_NOINTERFACE)" location: "JS frame :: resource://gre/components/nsHelperAppDlg.js :: nsUnknownContentTypeDialog.prototype.promptForSaveToFileAsync/< :: line 256" data: no]
I reloaded the page using Ctrl+Shift+r to bypass any old cached files for the site and tried again, and this time I got the dialog to choose a location to save the file. But it didn't download. This error showed up in the Browser Console:
[Exception... "[JavaScript Error: "can't access dead object" {file: "resource://gre/modules/DownloadLastDir.jsm" line: 176}]'[JavaScript Error: "can't access dead object" {file: "resource://gre/modules/DownloadLastDir.jsm" line: 176}]' when calling method: [nsIContentPrefCallback2::handleCompletion]" nsresult: "0x80570021 (NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS)" location: "JS frame :: resource://gre/modules/ContentPrefService2.jsm :: safeCallback :: line 852" data: yes]
I can't figure out the problem here, it's like Firefox and the Apple server are not communicating correctly.
(2) Shockwave for Director
I haven't tested this one; this is a plugin that I disabled long ago and have never had to re-enable.
hmmm think your onto something must be some kind of Mozilla apple thing
Would prefer a just delete button for addons I no longer use but for now I like to keep them up to date just so there are no vulnerabilities even if I no longer use them
I just went to http://www.apple.com/quicktime/download/ I got the download without any problem.
QuickTime 7.7.5 for Windows XP, Windows Vista or Windows 7
http://support.apple.com/downloads/#quicktime Previous Versions of QuickTime for Mac and Windows
Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.